L1 Service Desk

L1 Service Desk Analyst Work Set-Up: 100% Onsite in McKinley Hill, Taguig (Near Venice Grand Canal Mall)Work Schedule: Graveyard Shift or Shifting Schedule Qualifications: With at least 1 year of experience as CSR or TSR or L1 SDA – Voice Support is an advantage.With basic knowledge about software and hardware applications.With basic knowledge or...

HCL Tech is seeking an L1 Level Service Desk Analyst to join their team. This role requires excellent English communication skills and a strong understanding of software and hardware applications. **Job Summary:** We are looking for a highly skilled Service Desk Analyst to provide top-notch support to our clients. **Job Title:** Service Desk Analyst –...

Job Responsibilities:Incident Triage and Logging: Efficiently categorize and log IT service tickets, ensuring accurate tracking and resolution.Level 1 Incident Management: Provide initial assessment and resolution of IT incidents, escalating complex issues to higher-level teams as necessary.Customer Service: Deliver exceptional customer service over the...

About the Role: We are seeking a skilled and proactive L2 Service Desk Engineer to join our IT support team. The ideal candidate should have experience with ConnectWise PSA, Microsoft 365, SharePoint, Server Management, Active Directory, PowerShell, and investigating security alerts. This role involves providing advanced technical support, resolving complex...

HCL Tech is seeking a Service Desk Analyst to provide voice support for one of its clients. The ideal candidate will have excellent English communication skills and experience in BPO. Job Summary: We are looking for a highly skilled Service Desk Analyst to join our team. The successful candidate will be responsible for providing voice support to our...

Seeking a skilled L2 Service Desk Engineer to provide advanced technical support, resolve complex issues, and ensure smooth IT system operation. We are looking for a proactive and experienced professional to join our IT support team. About the Role The ideal candidate should have experience with ConnectWise PSA, Microsoft 365, SharePoint, Server...

Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We are few blocks away from Venice Grand Canal Mall)Work Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule.  Work Set Up: This 100% onsite/office reporting. Qualifications:Candidate must...

Job Summary: IT Service Desk Agent required to handle customer inquiries, resolve technical issues, and provide excellent customer service. QUALIFICATIONS: Must possess at least a Vocational Diploma/Short Course Certificate in Computer Science/Information Technology or equivalent With BPO/SDA experience Must be amenable to work in shifting schedules Must...

Primary ResponsibilitiesProvide remote support for incidents and requests in support of the distributed end user devices (desktops, laptops, mobiles, and laboratory equipment)Use support tools (e.g. Active Directory Admin Tools, Exchange Admin Center) or have administrator access privileges and apply specific technical knowledge to increase resolution rate...

Requirements:BPO or Technical Support Experience is advantageBasic knowledge in troubleshooting and ticketing.Good communication skills.At least High School GraduateNightshift and 100% OnsiteLocated at Mckinley Hills, Taguig CityGood Compensation PackageHMO Benefits from Day 1 Job Description: Opening and closing tickets logged in the IT Service Desk.Provide...

HCL Tech is urgently hiring for Level 1 Service Desk Analyst for one of our clients. If you think you’ve got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – Voice Support (Entry Level)Work Location: Science Hub Tower or One World Tower, McKinley...

Job Summary: Technical Support Specialist required for a dynamic team in Taguig City. Key responsibilities include troubleshooting, ticket management, and excellent communication skills. Requirements: BPO or technical support experience is an advantage. Basic knowledge in troubleshooting and ticketing. Good communication skills. High...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

We are seeking a highly skilled and experienced Support Specialist to join our team. The ideal candidate will have a strong background in desktop hardware, printers, scanners, and networking systems, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide remote support for incidents and requests related to desktops,...

Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and escalation.Provide technical guidance and mentorship to team members.Collaborate with IT teams to maintain infrastructure and systems.Analyze metrics and implement improvements for service delivery.Resolve complex...

Job seekers with experience in customer support and technical troubleshooting are sought for a role that involves resolving IT issues and providing excellent communication skills. Work is set up 100% onsite in a location near a popular mall. The work schedule is a graveyard shift or shifting schedule. Key qualifications include: At least 1 year of...

Provide remote support for incidents and requests in support of distributed end user devices including desktops, laptops, mobiles, and laboratory equipment. Use support tools or administrator access to resolve issues efficiently. Core incident, problem, and knowledge management practices are involved. Maintain and increase resolution capability of...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...