Customer Service Reprentative
1 week ago
Job Description Summary
Telco account handling Directory Assistance inquiries from Australian customers. Under the supervision of a Circle Leader, the agent should be able to understand the request of the customer and be able to search and navigate available tools to provide the information required.
Hiring Profile
Educational Attainment: At least a High School Graduate
Desired Years of Experience: No experience is required
Minimum Requirements:
Customer Service Representative must be:
At least a high school graduate or equivalent
Above-average English communication skills
Must be willing to work onsite in our office in Eastwood
Must be willing to work on shifting schedules, holidays, and weekends - Critical working days and graveyard schedules
Preferred Requirments:
Customer Service Representative preferred to be:
Windows-based PC skills
Demonstrate active listening
Customer service experience
Be enthusiastic and thrive under pressure while maintaining a level of attention to detail
Ability to multi-task
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