Customer Service Reprentative

1 week ago


Metro Manila, Philippines ProbeGroup Philippines, Inc. Full time

Job Description Summary
Telco account handling Directory Assistance inquiries from Australian customers. Under the supervision of a Circle Leader, the agent should be able to understand the request of the customer and be able to search and navigate available tools to provide the information required.

Hiring Profile

Educational Attainment: At least a High School Graduate

Desired Years of Experience: No experience is required

Minimum Requirements:

Customer Service Representative must be:

  • At least a high school graduate or equivalent

  • Above-average English communication skills

  • Must be willing to work onsite in our office in Eastwood

  • Must be willing to work on shifting schedules, holidays, and weekends - Critical working days and graveyard schedules

    Preferred Requirments:

    Customer Service Representative preferred to be:

    • Windows-based PC skills

    • Demonstrate active listening

    • Customer service experience

    • Be enthusiastic and thrive under pressure while maintaining a level of attention to detail

    • Ability to multi-task



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