Operations Manager

3 weeks ago


Metro Manila, Philippines John Clements Consultants, Inc. Full time

About the Role:
We are seeking a highly skilled Operations Manager to take over key management responsibilities from our current Japanese expat, who will be returning to Japan. As we localize the management team, we’re looking for someone who can lead the company, manage daily operations, and drive continuous improvement. The role will report to the General Manager in Singapore, who may also oversee operations in the Philippines.

Key Responsibilities:

Business Process Management

Achieve KPIs by analyzing data, identifying trends, and implementing continuous improvement projects.Utilize capacity management tools for team scheduling and decision-making.Identify and resolve operational issues in a structured manner, ensuring timely communication with both internal teams and clients.Display strong client management skills to maintain high NPS scores and customer satisfaction.Drive improvement projects as part of the client organization, ensuring diligence in addressing client requests.

People Management

Conduct performance discussions and appraisals with Front Line Managers (monthly, quarterly, yearly) and ensure timely feedback for team members.Develop performance improvement frameworks, including coaching, mentoring, and talent development roadmaps.Lead team meetings and daily huddles to enhance performance.Manage conflicts within the team, ensuring positive behavior and discipline.Ensure accurate and timely input for payroll, leave management, and other HR systems, including compliance with employee health and safety regulations.Partner with HR to develop employee engagement programs and ensure team members complete their learning paths.

Who We're Looking For:

Strong leadership and management experienceExcellent client and stakeholder handling skillsAbility to drive operational excellence and improve processesSkilled in performance management and employee developmentExperience in handling complex issues and providing timely resolutions

Why Join Us?

Opportunity to lead and shape the future of the companyWork closely with the General Manager and current leadership for smooth transitionBe part of a dynamic and collaborative environment
  • Operations Manager

    1 month ago


    Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job Profile Summary: The Manager, Site Solutions is responsible for providing management guidance to the Site Solutions Team. The Manager, Site Solutions functions as a subject matter expert for Site Solutions team members. This position is responsible for coordination with peers and subordinates for the overall resourcing of studies. Manages the internal...

  • Operations Manager

    1 month ago


    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job Profile Summary: The Manager, Site Solutions is responsible for providing management guidance to the Site Solutions Team. The Manager, Site Solutions functions as a subject matter expert for Site Solutions team members. This position is responsible for coordination with peers and subordinates for the overall resourcing of studies. Manages the internal...


  • Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job OverviewThey are responsible for the operational support of Go To Market sales teams to enable sales personnel to spend more time focused on client facing activities and prospecting.  This role supports customer relationship management activities, pricing support, proof of delivery, and other operational tasks that support sales activities.Essential...

  • Operations Manager

    4 weeks ago


    Metro Manila, Philippines Metropolitan Bank & Trust Company Full time

    Location: Makati City, Metro Manila, PhilippinesReports to: Business Systems HeadPosition Summary:The Operations Manager is responsible for overseeing the day-to-day operations of Digital Banking Division. This role requires a strong understanding of operations management principles and a proven track record in vendor management. The Operations Manager will...

  • Operations Manager

    3 weeks ago


    Metro Manila, Philippines BANGKAPRO AQUATICS INC. Full time

    About GreenPro Enterprises:GreenPro Enterprises is a leading provider of wastewater solutions, specializing in containerized Membrane Bioreactor (MBR) treatment plants, DAF Machines, sludge dehydrator, mechanical screens, and other wastewater solutions related products. We are dedicated to delivering sustainable and efficient wastewater management solutions...

  • Operations Manager

    2 weeks ago


    Metro Manila, Philippines Makati Medical Center Full time

    JOB SUMMARYThe Operations Manager oversees the operations and non-clinical administrative functions of the asigned cluster. He/She is responsible for ensuring the efficient and cost-effective delivery of patient services within the department through the following but not limited to:Strategic planning and business developmentService operations...

  • Operations Manager

    2 weeks ago


    Metro Manila, Philippines 51Talk Full time

    About the roleAs an Operations Manager at 51Talk, you will be responsible for overseeing the day-to-day operations of our education and training business in Ortigas Pasig City, Metro Manila. This full-time position is crucial in ensuring the smooth and efficient running of our operations, contributing to the overall success of the company.What you'll be...

  • Operations Manager

    3 weeks ago


    Metro Manila, Philippines CYBALINK SOLUTIONS, INC. Full time

    Mentor Leaders and Drive Operational SuccessCompany Overview:Cybalink Solutions is a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries. If you excel in a dynamic, fast-paced environment and have a keen eye for optimizing operations, apply now to lead our team and...

  • Operations Manager

    1 month ago


    Metro Manila, Philippines Autism Partnership Philippines Inc. Full time

    Operations Manager:AP is continuing to grow, if you like to develop and grow with our organization, enjoy challenges and doing great things for children, please come and join us.  We are looking for an Operations Manager.  This is a very KEY ROLE in our organization:The Ideal Candidate:Bachelor's Degree in Human Resource Management / Business...


  • Metro Manila, Philippines Google Operations Center Full time

    QualificationMinimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in advertising sales, marketing, consulting or media. Preferred qualifications: Experience assessing and achieving client success through business techniques including effective questioning, objection handling, engaged promotions. Knowledge of...


  • Metro Manila, Philippines GeBBS Healthcare Solutions (Philippines), Inc. DUP2 Full time

    GeBBS Healthcare Solutions is URGENTLY hiring Assistant Operations Managers. Successful hires can start ASAP. For interested applicants and referrals, you may either visit one of our offices from Mondays to Fridays between 7 PM to 11 PM or send your updated resumes to: adrian.castellano(at sign)gebbs.com – For our Ortigas sitejeaselrea.galido(at...


  • Metro Manila, Philippines Fresenius Medical Care Philippines, Inc. Full time

    Fresenius Medical Care is the world’s leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best...


  • Metro Manila, Philippines Shell Business Operations - Manila Full time

    The divestment project for the Singapore portfolio involves critical transition work such as system activities, including the management and closure of open purchase orders (POs), inventory migration, and ensuring data integrity in SAP and novation and localization of contracts. Temporary staffing support is essential to manage these tasks efficiently and to...

  • Document Controller

    3 weeks ago


    Metro Manila, Philippines Shell Business Operations - Manila Full time

    Where you fit inTechnical Asset Operations (TAO) team aims to develop central, competitive capabilities delivering end-to-end value through the AMS work processes as an integral part of our Downstream Manufacturing (DS-M), Integrated Gas & New Energies (IGNE) and Upstream (UP) asset teams. We support the business worldwide and often do so together with the...


  • Metro Manila, Philippines Viventis Search Asia Full time

    Job DescriptionThe Franchise Operations Manager oversees and manages multiple  franchise locations. He/She is responsible for consistently implementing company policies and procedures across all franchise locations and maintaining brand standards and customer satisfaction.Key Responsibilities:1. Developing and implementing operational policies and...

  • Project Cost Engineer

    2 months ago


    Metro Manila, Philippines Shell Business Operations - Manila Full time

    Where you fit inThe new SEAM organization integrates Safety, Environment & Asset Management activities, with a broad geographical footprint, that will support Shell’s business & assets around the world.The vision of SEAM is to provide capability across the spectrum of Safety, Environment and Asset Management with:shaping the future ways of working through...


  • Metro Manila, Philippines Toys"R"Us Philippines Full time

    Job DescriptionManages finance operations including Account Payables and Accounts ReceivablesProduces financial reports, oversees budgets, and ensures compliance with financial regulationsCollaborates with other departments to ensure that the company meets its financial goalsPerforms reconciliations and clean-up of various balance sheet accountsDevelops...


  • Metro Manila, Philippines Newport World Resorts Full time

    JOB SUMMARYThe Host Operations Assistant Manager constantly review service standards within the department so as to ensure full potential of the department is met. He/She effectively schedules and mans the operations to meet the requirements of service expected. He/She works closely with the Host Operations Manager on shift and take responsibility in...

  • Jr. Account Manager

    2 months ago


    Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    GENERAL SUMMARYThe Account Manager serves as the overall account owner, liaison, and concierge for customers in the pharmaceutical and healthcare industries.  The focus of this position will center on the planning, execution, and strategy of digital campaigns within the email channel and other innovative technologies and products.  A successful Account...


  • Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job OverviewThe primary focus of this position is to support the oversight and management of the Customer's assets (projects and strategic initiatives) within IQVIA Product Development. The role holder will support and lead activities required to achieve the accelerated growth of the designated customer's account. The position supports the governing of...