IT Helpdesk L1.5 or IT Helpdesk L2

2 days ago


Metro Manila, Philippines IT by Design Philippines Inc. Full time

Company Name: IT By Design

Location: Penthouse Floor, Philplans Corporate Center Bldg. BGC, Taguig City

Work Set-up: 100% Work Onsite

Schedule: EST/Night Shift/GY Shift

 

What you'll be doing

Respond to and resolve incoming IT service requests from end-users via phone, email, and web-based ticketing systemsDiagnose and troubleshoot hardware, software, and network-related problems to restore normal operationsProvide technical guidance and user training to help improve end-user productivity and efficiencyDocument all activities and maintain accurate records of service requests and resolutions

What we're looking for

1-3 years of experience in IT support, service desk or help desk rolesActive directory and Office 365 user managementExperience in handling Network, Desktop and Printer troubleshootingStrong customer service orientation and excellent communication skillsProficient in using IT support tools, ticketing systems, and remote access softwareSolid understanding of Windows operating systems, office productivity software, and basic networking conceptsWillingness to learn and continuously improve your technical skills

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