IT Helpdesk Support

2 weeks ago

Manila, National Capital Region, Philippines Cayuse Philippine Delivery Center Full time

Company Description:

Cayuse Philippine Delivery Center is a subsidiary company of Cayuse Commercial Services which centered around serving its people and its clients, while continuing to honor the tradition from which it came. Through tenure and experience, we offer:

Managed Services and Staff Augmentation utilizing domestic and cost-effective geographical resourcesCollaboration with a minority-owned enterprise that actively contributes to the empowerment of Native American communitiesA leadership team that brings extensive experience and a proven track record of successHigh quality delivery to Fortune 1000 clientsCustomer-centric, personalized solutions supported by KPIs and SLAsOutstanding client satisfaction, with numerous long-standing contracts surpassing a decadeA provider of world-class technology and expert business process services for over 16 years Role Description:

The IT Helpdesk Support provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communications. This position offers a full time remote work setup.

Qualifications

3-5 years of relevant experience in IT Helpdesk roleBachelor's degree in Information Technology or any Computer Science related courseAbility to change system settings via control panels or system preferencesAbility to take phone contacts and answer emails simultaneously Foundation in Microsoft Office applicationsAbility to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documentsSound analytic and cognitive ability to troubleshoot technical problems.Previous experience with remote control software is mandatoryKnow how to use remote software to control desktop to complete troubleshooting and fix issues.Knowledge of Outlook/Office 365 troubleshootingKnow how to fix frozen Office desktop softwareKnow how to launch Outlook in Safe ModeKnow how to fix add-ins that crashKnow how to delete and create new Outlook profilesKnowledge of Windows Operating SystemKnow how to use FSC Scan to clean Windows OS systemPrinter install and troubleshooting Know how to test the IP addressKnow how to install or remove the printer driverKnow how to troubleshoot various print quality issuesIP Address Familiarity Know how to use the ping command and what it doesKnow what IP config /renew and /release is and what it doesInternet troubleshootingKnow how to clear cache, import bookmarks, update client software and testing issues in multiple clientsKnow what the difference is between a patch cable and cross overNetwork troubleshootingKnow how to test wired and wireless connectivity, including cabling failuresMapping Network drivesKnow how to add and remove mapped drives.Microsoft OneDrive Know how to troubleshoot OneDrive issues, including user log-in knowledge and connectivity issuesKnow how to solve OneDrive freezing or not loadingKnow how to install and uninstall OneDrive client on desktopMicrosoft TeamsKnow how to troubleshoot video and audio issues and client not loadingKnow how to install and uninstall Microsoft Teams application on desktopActive DirectoryKnow to to reset or set passwordsBitLockerKnow the fundamentals of BitLocker and how it functions to troubleshoot issues

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