URGENT | Training and Call Quality Manager | BGC, Taguig Onsite

6 days ago


Metro Manila, Philippines Genpact Services LLC Full time

Function: Corporate – Training and Call Quality

Location: BGC Taguig

Level: Manager – 4C

 

 

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

 

We are inviting applications for Business Training & Call Quality Manager

In this role, you will support the overall organization’s strategy and help the business grow through its training and call quality improvement initiatives, and  develop and handle performance of the training and quality team

 

Responsibilities

Drive consistency and best Practice Sharing of Standard Training Practices across all domains, verticals and LOBsMaintain an up-to-date knowledge of all systems, products and services to up-skill the team continuouslyIdentify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs for in consultation with Ops Leaders, including assessment methods and measurement systems entailedDeliver training using contemporary training and assessment methodologies which are in keeping with company standardsResponsible for all compliance parameters and audit requirementsOrganize and run training venues and logistics as required, to achieve efficient training attendance and deliveryRecruit, lead and develop direct-reportsEnsure all Training programs and Content meet the relevant business and statutory policiesMonitor and report Performance dashboards, metrics etc.Develop self and maintain knowledge in relevant field at all times.

 

Leadership, management, personal skills, knowledge, or qualities

Open and compassionate management styleAble to encourage and lead others to achieve relevant resultsConfident, articulate and clear interpersonal skillsGood at networking and building rapport across teams and regions and functionsPositive attitude at all timesConfident OratorExcellent organizational skills

 

Technical skills, or knowledge

Verbally articulateProficient at MS Office packages: Word, PowerPoint, Excel, Outlook.Numerically and grammatically accurateAbility to create/innovate and run structured/customized Training Programs

 

Experience

At least 5 years of experience in handling a team in the Training/Quality/Customer Experience function in supervisory / assistant manager functionPrevious experience of leading a team and working alongside multiple business partners and domainsExperience in leading and implementing innovative projectsPrevious experience in process training and/or quality team will be a plus

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief,  national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

 



  • Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Function: Corporate – Training and Call QualityLocation: BGC TaguigLevel: Manager – 4C With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to...


  • Metro Manila, Philippines MOVATE PHILIPPINES INC. Full time

    Job DescriptionManage large amounts of incoming phone calls, Emails and/or ChatsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer...


  • Metro Manila, Philippines Diversify Offshore Staffing Solutions Full time

    We are seeking an Sales Development Representative to drive end-user and channel growth. This role will be responsible for engaging with marketing leads and performing outbound outreach to end users resulting in new meetings with sales. This position will report to the Sales Manager and work closely with the Sales and Marketing teams. Responsibilities:Drive...


  • Metro Manila, Philippines Metro Retail Stores Group, Inc. Full time

    JOB RESPONSIBILITIES:He/She will prepare required signages or tagboards as requested by Stores. Coordinate directly to all Ads and Promo in all Metro stores and it's ancillaries. Ability to design visual merchandising and marketing requirements as needed.JOB QUALIFICATIONS:Degree in Arts and Design or any related course.2 years and above graphics...


  • Metro Manila, Philippines Cardinal Health International Philippines Inc. Full time

    Onsite Career Fair hosted by Cardinal HealthDate: June 25, 2024 Time: 3PM – 7PM MNL Location: Cardinal Health, Ground floor, W City Center, Bonifacio Global City, Taguig Don’t forget to bring you and your friend’s resume. Registration on link: //forms.office.com/r/aZtxGtE5gK   Job Description:Why consider Cardinal Health and this role?Fixed...

  • Wellbeing Coach

    3 weeks ago


    Metro Manila, Philippines MAESTRO HOLDINGS Full time

    BRIEF JOB DESCRIPTION: Conducting below list:1. Resiliency Plan2. 1 on 1 Coaching3. Group Sessions4. Wellbeing Priority5. TrainingREQUIREMENTS:1. Graduate of BS Psychology2. With Masters Degree in:a. Clinical Psychologyb. Counseling Psychologyc. Guidance and Counseling Psychology3. With more than 3 years of experience in psychosocial support and...


  • Metro Manila, Philippines St. Luke's Medical Center Remote Work Freelance Full time

    Point of Contact in assigned unit for scheduling and reservation. Candidate must be a graduate of any 4-year course.Work experience in the BPO or Customer Service industry is an advantage.Strong customer skills required (voice and non-voice)Articulate in phone and email etiquette.Willing to report onsite in Bonifacio Global City, Taguig.Amenable working in...


  • Metro Manila, Philippines NTT Philippines Digital Business Solutions, Inc. Full time

    Required experience:Demonstrated experience as a Technical Training Instructor gained within a similar working environment.Demonstrated experience with designing technical training programs and workshops.Demonstrated experience with learning management software.Demonstrated experience in conducting training, and process design and development.At least 1 to...


  • Manila, National Capital Region, Philippines Monroe Consulting Group Full time

    Executive search firm, Monroe Consulting Group Philippines is recruiting on behalf of a Philippine-based conglomerate of dynamic and forward-looking corporations engaged in widely diverse businesses for HR Admin Manager. This is an onsite work arrangement with an office based in BGC, Taguig.About the Role The ideal candidate will play a pivotal role in...

  • CS Team Manager

    1 month ago


    Central Luzon, Metro Manila / NCR, Philippines Cobden and Carter International Inc Full time

    CS Team Manager (Insurance)-Has an experience with People Management. -Has an experience with Insurance or Insurance life cycle. -Amenable to work on a Night Shift schedule, onsite at BGC, Taguig.

  • CS Team Manager

    2 weeks ago


    Central Luzon, Metro Manila / NCR, Philippines Cobden and Carter International Inc Full time

    CS Team Manager (Insurance)Has an experience with People Management.Has an experience with Insurance or Insurance life cycle.Amenable to work on a Night Shift schedule, onsite at BGC, Taguig.


  • Metro Manila, Philippines INFOSYS BPM LIMITED Philippine Branch Full time

    Join Infosys BPM and work for its client who is number 1 Customer Relationship Management (CRM) platform in the world! We are looking for dynamic and experienced Expense Specialist who will be part of our Finance and Accounting team. Key Qualifications:• Candidate must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking, Business...

  • Onsite Support

    2 weeks ago


    Metro Manila, Philippines NTT Philippines Digital Business Solutions, Inc. Full time

    Job DescriptionBachelor's/College Degree in Computer Engineering, Computer Science, Information TechnologyHas at least 1 year relevant or related experienceManage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardwareResponsible for monitoring and...

  • Systems Analyst

    4 days ago


    Metro Manila, Philippines Nezda Technologies, Inc. Full time

    Hybrid: 2x/week Onsite (Philippines - BGC, Taguig)Work Schedule: DayshiftType of Employment: Direct and permanent positionQualifications:Must be a Bachelor's Degree holderAt least 4+ years of Java Development experienceWith Lead/Coaching/Mentoring experience.Technical Stack:JavaOracle DBSQLHTMLJSPThymeleafDockerBItbucketJenkinsAWSJavaScriptNodeJSAngularThe...

  • Trade Admin Clerk

    3 days ago


    Metro Manila, Philippines Uni-President (Philippines) Corporation Full time

    Job Description:Graduate of any business course.Preferably has experience as Trade Admin, but fresh graduates are welcome to apply.Receives all pertinent documents such as but not limited to Claims, PWPs, Promotional letters, memo etc. as representative of Trade Admin.Receives and checks distributor claims together with its attachments.Validate claim’s...


  • Manila, National Capital Region, Philippines St. Luke's Medical Center Full time

    Point of Contact in assigned unit for scheduling and reservation. Candidate must be a graduate of any 4-year course.Work experience in the BPO or Customer Service industry is an advantage.Strong customer skills required (voice and non-voice)Articulate in phone and email etiquette.Willing to report onsite in Bonifacio Global City, Taguig.Amenable working in...

  • Office Staff

    2 weeks ago


    Metro Manila, Philippines Filinvest Land Inc. Full time

    JOB SUMMARY:The Operations Associate for Training and Quality supports the Section Head and Team Leader in monitoring and ensuring that learnings from training programs are translated into production and departmental policy standards are met to improve the manner of service delivery and speed.   This individual ensures that controls are in place and...

  • IT Service Desk

    2 weeks ago


    Metro Manila, Philippines IT by Design Philippines Inc. Full time

    Location: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work Onsite (Mondays to Friday)Schedule: Night Shift/Graveyard (8PM - 5AM)Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN...

  • Training Specialist

    2 days ago


    Metro Manila, Philippines realme Philippines Full time

    Job Description1. Coordinate with the Training Manager in the Product Management Team2. Responsible for a model series of Smartphones including new products, refresher, promotions, and competitor analysis.3. Support Training Managers in the Product Management team for Smartphone and AIoT Training preparations and Executions.4. Create (or identify the need...


  • Metro Manila, Philippines ALORICA TELESERVICES, INC. Full time

    We are looking for Service Desk Associates who will provide first level of end-user support via telephone and chat conversations by diagnosing and resolving VPN, hardware, applications, and operating systems issues. This role is open to fresh graduates and with relevant experience. RESPONSIBILITIES:Ensure customer satisfaction by responding to calls and...