Customer Service Representative

5 days ago

Metro Manila, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

Customer Service Specialist, Customer Service and Support

General customer service activities. Handle customer inquiries via phone, email, chat, etc. Provide service in an efficient, courteous, professional manner.

 

About the Role:
In this opportunity as a Customer Service Specialist, you will:  

Handles customer contact related to some or all of service initiation and termination, status of orders/processing, billing, customer account management, and product and service information request. Resolves customer service-related issues and complaints. Interfaces between customers and other functions within the organization to provide service to, and resolve issues for, new and existing customers.Maintains call tracking and customer account records and supporting documentation.May prepare and submit work orders to meet customer needs according to applicable policies and procedures.May schedule and dispatch personnel for installation and service, and follow up to ensure work requests are completed and customer issues are resolved in a timely manner.


About You 

You’re a fit for the role of Customer Service Specialist if your background includes:

The candidate is a bachelor’s degree holder.Highly proficient in spoken and written EnglishMinimum of 1 years solid relevant work experience (BPO)Excellent verbal and written communication skillsStrong Customer Service in a contact center backgroundWilling to work night shift


#LI-JR1

 

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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