Customer Service Representative

4 days ago

Metro Manila, Philippines Kapi Residences Inc. Full time

Kapi Residences is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative for all our departments, you will be the first point of contact for our residents, addressing their inquiries and providing exceptional support to ensure their satisfaction.

Key Responsibilities:

  • Answer Customer Inquiries: Respond to customer service-related calls regarding parking, move-in times, move-out times, and other general inquiries.
  • Maintenance Requests: Handle and process maintenance requests through the AppFolio software program, ensuring prompt and efficient resolution of issues within the units.
  • Package and Delivery Management: Manage package codes and deliveries, ensuring residents receive their packages in a timely manner.
  • Occupancy Forms: Send and process occupancy forms to and from tenants, maintaining accurate records and documentation.
  • Documentation and Record Keeping: Maintain detailed and accurate records of all interactions, requests, and resolutions.
  • Customer Service Excellence: Provide friendly, professional, and efficient service to all residents, fostering a positive living environment.
  • Billing: Reaching out to tenants who are not making payments on time and sending friendly emails and text reminders. 

    Requirements:

    • Attention to Detail: Must possess a high level of attention to detail to ensure accuracy in all tasks and documentation.
    • Fast-Paced Environment: Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
    • Computer Proficiency: Comfortable sitting in front of a computer screen for long periods and proficient in using computer systems and software for data entry and record keeping.
    • Communication Skills: Excellent English verbal and written communication skills to effectively interact with residents and team members.
    • Problem-Solving Skills: Strong problem-solving skills to address and resolve resident issues promptly and effectively.
    • Customer Focus: A genuine desire to assist and support residents, ensuring a positive experience with Kapi Residences.
    • Amenable to work on a night shift schedule

      Preferred Qualifications:

      • Previous experience in customer service or a similar role.
      • Familiarity with student housing operations.
      • Experience with maintenance request management systems.
      • Experience in using Google Sheets, and Gmail services, and training on Asana, Sortly, and AppFolio property management software. 

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