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Customer Service Representative
3 months ago
Qualifications:
● At least 1 year CSR experience.
● Effective communication
● Must be willing to work on-site at Rada, Makati City, in shifting schedule
Responsibilities:
● The Customer Service Representative is responsible for providing timely and high-quality service to users, as well as collecting, analyzing, and understanding user needs and preferences
● Handling user inquiries, complaints, and requests in a professional and efficient manner
● Collecting and analyzing user feedback to understand user needs.
● Planning and executing events and activities to enhance user engagement( and satisfaction)
● Managing and maintaining relationships with users, ensuring their needs and expectations are met.
● Collaborating with other teams to enhance the service satisfaction
● Other tasks assigned by the supervisor.
