Current jobs related to Consumption Support Specialist - Taguig City - SAP

  • Credit Risk Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines Headstart Specialist Full time

    Job Summary:We are seeking a highly skilled Credit Risk Specialist to join our team at Headstart Specialist. As a key member of our organization, you will be responsible for analyzing and mitigating credit risk in our commercial environment.Key Responsibilities:Analyze credit risk in commercial transactions and develop strategies to mitigate potential...

  • IT Support Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines KMC Solutions Inc Full time

    Job SummaryKMC Solutions Inc is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users and supporting the IT infrastructure.Key ResponsibilitiesTechnical Support: Assist staff with technical issues, including system back up and...

  • IT Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job Title: IT Support SpecialistAt Strategic Networks Inc., we are seeking a highly skilled IT Support Specialist to join our team. You will be responsible for providing exceptional support to our end users, ensuring they receive the best possible experience. Key responsibilities include:• Managing incidents and requests for end user devices, including...

  • Customs Clearance Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Customs Clearance SpecialistJob Description:We are seeking a Customs Clearance Specialist to join our team at Solid Lyndelle Manpower Services Inc. The successful candidate will be responsible for ensuring the smooth clearance of imported goods, computing estimated duties and taxes, and providing tariff consultation.Key Responsibilities:Computes...

  • IT Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job Description:At Nityo Infotech, we are seeking an experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in providing onsite IT support, with a minimum of 1-2 years of experience in troubleshooting hardware, software, and network issues. Key Responsibilities:Provide top-notch onsite IT support to our...

  • IT Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job Title: IT Support SpecialistJob Summary:Strategic Networks Inc. is seeking a skilled IT Support Specialist to provide top-notch technical assistance to our end-users. As a key member of our team, you will be responsible for resolving hardware and software issues, as well as providing on-site support for remote users.Key Responsibilities: Provide incident...

  • Credit Risk Specialist in Makati with Competitive Incentives

    3 weeks ago

    Makati City, National Capital Region, Philippines Headstart Specialist Full time

    QualificationsWe are seeking a highly skilled Credit Risk Specialist to join our team at Industrial Support in Makati. The ideal candidate will have a Bachelor's Degree in Commerce, Accounting, Economics, or Finance, and a minimum of 5 years of experience in credit risk management within a commercial environment.Additionally, the successful candidate will...

  • IT Support Specialist

    5 months ago

    Pasig City, Philippines Anytime Cleaners Corp. Full time

    IT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...

  • IT Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job RequirementsWe are seeking a highly skilled and experienced IT Onsite Support Specialist to join our team at Nityo Infotech.Key QualificationsGraduate of any bachelor's degree courseAt least 8 months of experience in IT Technical/Desktop SupportProficient in providing technical support for desktop and laptop issuesStrong communication and problem-solving...

  • IT Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Strategic Networks Inc. is seeking a skilled IT Technical Support Specialist to provide expert support to our end-users. Key Responsibilities: * Provide timely and effective incident and request management support to all end-user devices * Collaborate with end-users to identify and resolve hardware and software issues * Analyze and troubleshoot complex...

  • Healthcare Support Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines Recruiting Company Full time

    Job Title: Patient Care Specialist Job Summary: We are seeking a highly skilled and compassionate Patient Care Specialist to join our team at Recruiting Company. As a Patient Care Specialist, you will play a vital role in ensuring the delivery of exceptional patient care and services in our clinic. Responsibilities: * Provide top-notch patient care and...

  • IT Support Specialist

    5 months ago

    Pasig City, Philippines Anytime Cleaners Corp. Full time

    IT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...

  • IT Support Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines K-Life Venture Holdings Corporation Full time

    Job Title: IT SpecialistAt K-Life Venture Holdings Corp., we are seeking a highly skilled IT Specialist to join our team. As an IT Specialist, you will be responsible for providing daily Operational Technology (OT) and Information Technology (IT) support, as well as technical services for business unit-related hardware, software, website, and...

  • HR Support Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Job Title: HR Support SpecialistJoin J-K Network Services, a leading IT-BPO company, as we strive to make a positive impact on 10,000 families nationwide. We are seeking a highly skilled HR Support Specialist to join our team.Job Summary:We are looking for a detail-oriented and organized HR Support Specialist to assist in the processing of employee...

  • HR Support Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Job Title: HR Support Specialist ProcessorAt J-K Network Services, we are seeking a highly skilled HR Support Specialist Processor to join our team. As an HR Support Specialist Processor, you will play a critical role in ensuring the smooth operation of our HR functions.Job Summary:We are looking for a detail-oriented and organized individual to process all...

  • Administrative Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Administrative Support SpecialistCompany: J-K Network ServicesJob Type: Full-timeLocation: Taguig CityIndustry: Construction CompanyJob Description:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at J-K Network Services. As an Administrative Support Specialist, you will be responsible for...

  • Account Specialist

    4 months ago

    Pasig City, Philippines Mida Food Specialist Full time

    An Account Specialist is responsible for the sales and distribution of both imported and locally sourced seafood products. Primary focus will be on selling to specific channels, which may include restaurants, distributors, or a combination thereof, as assigned by management. Building and nurturing strong, enduring relationships with clients in these channels...

  • Operations Vendor Management Specialist

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Industrial Support Full time

    Job DescriptionWe are seeking a highly skilled Operations Vendor Management Specialist to join our team at Industrial Support.Key Responsibilities:Manage vendor relationships to ensure seamless operations and optimal performance.Develop and implement vendor management strategies to drive business growth and efficiency.Collaborate with cross-functional teams...

  • Telecom IT Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Concert8 Solutions Inc Full time

    Job Title: Telecom IT Support SpecialistConcert8 Solutions Inc is seeking a highly skilled Telecom IT Support Specialist to join our team. As a key member of our client care team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for...

  • IT Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job Title: IT Field End User Support Job Summary: Strategic Networks Inc. is seeking a highly skilled IT Field End User Support professional to join our team. As an IT Field End User Support specialist, you will be responsible for providing technical support to end users, troubleshooting and resolving hardware and software issues, and ensuring that all IT...

Consumption Support Specialist

3 months ago

Taguig City, Philippines SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

YOUR FUTURE ROLE:

Consumption commercial models are gaining more and more relevance for SAP. This is why the GFS Consumption CoE is growing. In this position, you will be responsible for providing post-sales support for billing and consumption related issues and inquiries and acting as dedicated point of support contact for customers, partners, and internal stakeholders. We are seeking for highly motivated Support Specialists with a passion for customer satisfaction and strong resolution capabilities for complex topics. The ideal candidate is willing to learn with strong collaboration and communication skills and enjoys working in an agile, fast-paced environment and with globally distributed cross-functional teams.

 

The role of the Consumption Support Specialist includes the following activities:

  • Provide post-sales support for billing and consumption related issues / inquiries and act as dedicated point of contact for customers, partners, and internal stakeholders (i. e. Account Executives)
  • Actively manage ticket inbox, monitor incoming support requests, answer internal/external support queries within defined Service Level Agreements (SLAs) and drive ticket/problem resolution end-to-end
  • Review incoming tickets / inquiries and check against contractual documents, correspondence, consumption records. Identify customer related information and verify consumption data in different systems
  • Align on customer intention with customer and/or Account Executive and define appropriate problem resolution path
  • Proactively interact with other SAP support functions and identify appropriate external support resources if L1 resolution is not possible​.
  • Assign tickets to appropriate external resources​ and process support requests across external L1, L2 and L3 support levels to final resolution (request data, active follow-up, and status tracking)
  • Actively cooperate with consumption billing team contributing to complex cases resolution
  • Drive root cause analysis to further enhance and stabilize billing system
  • Actively drive ticketing process optimization to enhance support service
  • Update customer data in relevant applications / systems
  • Pro-actively support escalation manager in case of incident escalation
  • Support maintenance of support knowledgebase

 

YOUR PROFILE:

To qualify for the job, you should bring the following abilities

  • Education: Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
  • Experience: min 2 years of experience in support position (preferable) or equivalent work experience. Good level of Support and Finance knowledge
  • Technical Skills: Good level of understanding of SaaS software products and the ability to troubleshoot and resolve complex technical and/or financial issues efficiently
  • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a customer-centric mindset.
  • Tools: Familiarity with support management tools and software, such as CRM, billing systems and ticketing tools (ideally SAP tools and applications)
  • Communication Skills: Excellent and fluent English communication skills (verbal and written), with the ability to communicate complex technical and financial information clearly.
  • Collaboration: Enjoy working in an agile, fast-changing environment and with globally distributed cross-functional teams. Team player with positive attitude and open to feedback and high level of stress resilience

 

ABOUT THE TEAM / BRAND / LINE OF BUSINESS

The Global Finance Success (GFS) Consumption CoE is responsible for all consumption commercial model billing. In aspiration of high automation billing requirements are defined for the internal systems involved and process and system improvements advanced.  The Private Cloud Consumption Billing team prepares, analyzes and process balance statements for the public cloud commercial models. The work results in monthly billing statements for the customer to understand their usage of SAP Software. The Consumption Support team supports customers, partners, and internal stakeholders in case of questions or problems related to balance statements and consumption and closely works with colleagues on process improvements and the onboarding of new models.

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402885  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.