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Sales/Customer Account Manager

3 months ago

Metro Manila, Philippines OpenText (Philippines), Inc. Full time

ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

 

THE OPPORTUNITY

As a Customer Management at Open Text, you are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.

Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks.

You are great at: 

        Developing and maintaining post-sales relationships with named customer accounts critical to the company in terms of recurring base revenue and future growth.        Managing, servicing and up-selling to customer key accounts        Operating under minimal supervision with latitude for independent judgment        Reporting directly to the Manager of Customer Management        Performing Sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives        Up-selling products/services over the phone        Handling customer escalations        Accomplishing forecasts on assigned accounts        Providing accurate business reports in a timely manner.        Remaining knowledgeable of the company’s products/services to facilitate sales efforts        Maintaining regular contact with customers as required

 

What it takes: 

        Must possess at least a Bachelor's/College degree        At least 3 years Outbound/Inbound Sales Experience        Exceptional verbal and written communication skills         Highly Organized, Process-Oriented, with good attention to detail and follow-up        Very good analytical and problem-solving skills        Willing to work on night shift        Experience in handling escalations