workforce software

Join our Transcom Family as a Workforce Manager! Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Bacolod site. The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and...

Job Description: Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes. As a Senior...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job SummaryThe Workforce Queue Analyst is responsible for real-time monitoring and management of contact center queues...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job SummaryThe Workforce Queue Analyst is responsible for real-time monitoring and management of contact center queues...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

Role Overview The WorkForce Techno-Functional Consultant L2 supports the configuration, validation, integration, and implementation of Workforce Software (WFS) Time and Attendance solutions. The role works closely with business stakeholders to validate system configurations against business requirements, support testing and reporting, and assist with...

Workforce Specialist (BPO) - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Workforce Specialist for our Awesome CX by Transcom Davao site. This role focuses on workforce forecasting, scheduling, and real-time performance management to ensure optimal staffing levels, operational efficiency, and...

Job Description Responsibility: Creates and edits schedules for ROC supported departments in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines. Collaborate with department managers to prepare accurate daily, weekly, and shift schedules that reflect forecasted staffing needs. Reviews, approves, or denies...

About the job Workforce Scheduler - Makati About the job Workforce Scheduler (Makati) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to starting ASAP. The workforce scheduler is expected to understand and may forecast contact center...

The Workforce Planning Consultant is responsible for Client Care strategy and operations. This role defines and manages strategic priorities for Visa Client Care, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring. The Consultant establishes, implements, and continuously improves procedures or...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

ELMO Software is seeking a Workforce Management Consultant in Makati to implement Rotageek and ELMO’s workforce management solutions for customers.You’ll gather requirements, run workshops, configure solutions and support delivery through testing, go-live and hypercare, translating WFM needs into practical system solutions across scheduling, time &...

Job Summary The Workforce Queue Analyst is responsible for real-time monitoring and analysis of contact center queues and agent performance to ensure optimal service levels and efficient resource utilization. This role focuses on proactive identification and resolution of queue-related issues, contributing to a seamless customer experience. Job...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Summary The Workforce Queue Analyst is responsible for real-time monitoring and management of contact center...

Dencom Consultancy and Manpower Services Hybrid - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real‑time performance management, and strategic capacity...

Workforce Real Time Analyst# Careers at Probe CX## Workforce Real Time AnalystApply: Quezon City MNL Philippines: Full time: Posted Today: JR14630At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia,...

About the job Workforce Scheduler - Clark Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short‑term to long‑range...

Avensys Consulting Pte Ltd is seeking a Senior Consultant / Solution Architect to lead design, configuration, and implementation of Workforce Software solutions, including Timekeeping, Scheduling, Attendance, and Compliance modules. You will act as a strategic advisor, translating complex business requirements into scalable technical solutions for enterprise...

Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes. As a Senior real-time workforce...

Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes. As a Senior real-time workforce...