workforce management

About The RoleThe Workforce Management (WFM) Manager will lead the end-to-end optimisation of our Customer service team dedicated to the Woolworths MarketPlus.Managing a footprint of 100–200+ FTE, you will ensure optimal staffing across critical business banners, including BIG W, Everyday Rewards Shop, and Everyday Market.You will balance multi-banner...

About the role The candidate will be part of Reporting and Business Intelligence Team. Conducts and manages outcomes of various studies that include real time monitoring, analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. They support short and long term operational /strategic business activities...

Specifically responsible for checking the accuracy & timeliness of generated reports of the entire team hence, evaluating and providing feedback to the Forecasting and Scheduling team thereby ensuring efficiency in the delivery of service and expectations of the client. Information Managemen tDevelops a complete understanding of the client's business model,...

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) - Workforce Manager Summary: To strategize for Workforce Management (WFM) supporting Workforce Canada, driving operational efficiency through short-term and long-term Forecasting, Budgeting, Capacity Planning, Access Support, and Reporting and Data Management. To implement WFM...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time Overview Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom Family as a Workforce Manager! Job Description Medical Reimbursement Employee Recognition and Rewards Anniversary Gifts Government Mandated...

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time Job Description Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to support business operations. The...

Forecasting & Scheduling: Predict staffing needs based on call volumes or workload, then create optimal schedules and manage time-off requests. Performance Monitoring: Analyze employee attendance, productivity, and performance data to identify trends and areas for improvement. Real-Time Management: Oversee live operations to ensure proper staffing and...

Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities Analysis – Strong Analytical skills Should be able to handle and achieve the departmental requirements. Knowledge of VBA, MS Access, SQL preferable. Maintaining secrecy of data. Knowledge (what the person must know): Understanding of operational process, logical thinking,...

About The Role The Workforce Management (WFM) Manager will lead the end-to-end optimisation of our Customer service team dedicated to the Woolworths MarketPlus. Managing a footprint of 100–200+ FTE, you will ensure optimal staffing across critical business banners, including BIG W, Everyday Rewards Shop, and Everyday Market. You will balance multi-banner...

Aviation Partnership Philippines (APlus) is looking for an experienced Workforce Manager to lead and strengthen our Workforce Management capability as our operations continue to scale. This is more than a scheduling role. We are looking for a strategic and data-driven WFM leader who can bring structure, discipline, and forward-looking workforce practices to...

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Workforce ManagerSummary:To strategize for Workforce Management (WFM) supporting Workforce Canada, driving operational efficiency through short-term and long-term Forecasting, Budgeting, Capacity Planning, Access Support, and Reporting and Data Management. To implement WFM...

Job title: Workforce ManagerAccount: Premium ConsumerWork set up: Onsite (HM Tower, W Geonzon St, Cebu City)Work schedule: Shifting Schedule (Morning, Mid, Graveyard)Salary Package: up to 120,000Start date: ASAPHeadcount: 1 QUALIFICATIONS: Candidate must possess at least a Bachelors/College Degree in any fieldPreferably Assistant Manager / Managers...

About the Job   We are changing the way people think about customer care, and we need your help!   We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the...

About the Job   We are changing the way people think about customer care, and we need your help!   We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the...

About the Job   We are changing the way people think about customer care, and we need your help!   We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the...

About the Job   We are changing the way people think about customer care, and we need your help!   We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the...

Competencies Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with...

We are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu Philippines This is an onsite work and follows a shifting schedule Salary is up to 120K per month based on experience and hiring result.  Must have at least 3 years of Workforce Management experiece in a BPO Company (non negotiable) Candidate must possess at least a...

Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl. off-shore analysts would...

Responsibilities Main objectives and functions 1. Real- Time operational status / performance for all Qualfon Sites. Reviews client’s half –hour staffing report Ensures optimal staffing is in place to meet the client service level agreements on real-time. Conducts and monitors staffing with all the centers randomly. 2. Agent Schedules for the Group...