workforce management jobs in Manila

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About IntouchCX IntouchCX is a global leader in digital customer...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

About the Job We are changing the way people think about customer care, and we need your help! We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Pasig site. Join our Transcom Family as a Workforce Manager! The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning and real...

Job Description Overview WFM MANAGER OPENING AT CARENET HEALTH ELIGIBILITY: FILIPINO CITIZEN SET UP: ONSITE- CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) We’re looking for an experienced Workforce Management Leader to drive forecasting, capacity planning, scheduling, and performance optimization across a fast-paced, high-volume operation. In this role, you’ll...

Workforce Manager ### Workforce ManagerApply: Pasig City: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R13100We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the...

The position is responsible for developing and managing workforce strategies that ensure optimal staffing levels to support operational demand and business requirements. It oversees workforce forecasting, scheduling, capacity planning, real-time workforce management, and workforce analytics to maximize productivity, service levels, and operational...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-timeOverviewTranscom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce Manager!Job DescriptionMedical ReimbursementEmployee Recognition and RewardsAnniversary GiftsGovernment Mandated...

OverviewWFM MANAGER OPENING AT CARENET HEALTHELIGIBILITY: FILIPINO CITIZENSET UP: ONSITE- CIRCUIT MAKATISHIFT: NIGHTSHIFT (CST)We're looking for an experienced Workforce Management Leader to drive forecasting, capacity planning, scheduling, and performance optimization across a fast-paced, high-volume operation. In this role, you'll partner closely with...

Workforce Management ExpertShape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

WNS, part of Capgemini,is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

Overview Job Summary The job position is within the department of Workforce Management. The WF Director is responsible for all the accounts support by the local WFM team in our centralized GWF facilities including Cebu and Dumaguete. The operational management of planning, scheduling and real-time management roll-up to the WF Director. Main Objectives and...

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Manager, Workforce Management, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What You’ll Do: Understanding of key business...

OverviewJob SummaryThe job position is within the department of Workforce Management. The WF Director is responsible for all the accounts support by the local WFM team in our centralized GWF facilities including Cebu and Dumaguete. The operational management of planning, scheduling and real-time management roll-up to the WF Director.Main Objectives and...

Job Description Responsibility: Creates and edits schedules for ROC supported departments in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines. Collaborate with department managers to prepare accurate daily, weekly, and shift schedules that reflect forecasted staffing needs. Reviews, approves, or denies...