verint jobs in Manila

Five9 Philippines Inc. seeks an experienced Speech Analytics Consultant to lead implementation, optimization, and strategic adoption of speech and text analytics using Five9 and Verint platforms. You will translate audio and text data into actionable insights, improve customer experience, and ensure compliance across contact centers. Role requires strong...

Everise is seeking a Workforce Management Analyst in the Philippines to support intraday operations and performance reporting. You will monitor real-time floor activities, compare forecasts with actuals, and provide critical inputs to WFM leadership. A strong MS Excel skillset and experience with Verint or similar WFM tools are essential. This role requires...

Manulife/John Hancock is hiring for a Real-Time Analyst to support workforce management across multiple sites in a hybrid setup in Manila. You will monitor adherence, manage staffing, and analyze performance against SLAs. The ideal candidate has 1+ year in real-time analysis, experience with Verint and other WFM tools, and strong analytical skills....

Transcom Pasig is seeking a Scheduling Analyst to maintain optimized schedules and roster management for multiple campaigns. You will support short-term planning and provide intraday guidance to the Real Time Analysis team, ensuring targets are met. Role requires experience with Excel-based forecasting and familiarity with WFM systems (eWFM, Verint, IEX,...

Ibex Limited is seeking a Workforce Planner to maintain staffing forecasts, develop rolling plans, and generate weekly schedules that meet client metrics while balancing internal productivity goals. The role requires forecasting and intraday management experience in a call center. Proficiency in MS Excel and WF tools (IEX, CMS) is essential; Verint Impact...

Qualfon in Manila is seeking a WF Director to lead the Workforce Management function across our Cebu and Dumaguete operations. You will oversee planning, scheduling and real-time management, align WFM with client objectives and drive standardization and efficiency. The role requires at least 10 years of senior leadership with 5+ years in WFM, strong...

MicroSourcing is hiring a Workforce Scheduler to create and optimize contact centre schedules in an onsite, dayshift role in the Manila area. You will work with Workforce Planning, Operations, and Team Leaders to align staffing with forecasted demand and service levels while balancing productivity and compliance. The role requires strong Excel skills,...

Full Potential Solutions is seeking a highly analytical Real-Time Analyst to join our Workforce Management team in Manila. You will monitor real-time queues, adjust schedules, and report key KPIs to drive efficiency and superior customer experience. Ideal candidates have 1–2 years in RTA or WFM, proficiency with Verint/NICE/Genesys, and strong analytical...

MicroSourcing in Manila is hiring a Workforce Scheduler for Contact Center Operations to plan, maintain, and optimize agent schedules in support of an AU consumer telco initiative. This onsite, dayshift role partners with Workforce Planning, Operations, and Team Leaders to meet service levels while balancing staff needs and compliance. You will manage...

RingCentral is seeking a Contact Center Expert - Workforce Management in the Philippines to lead complex WFM engagements across multi-site operations. You will review forecasting models, scheduling configurations, adherence tracking, and QM-driven improvements. This role collaborates with Technical Success Managers to deliver actionable findings and product...

Schedule: U.S. Hours (Final schedule to be confirmed) Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities About the Role SmartScale360 is hiring a US Healthcare Scheduling Coordinator to support our growing U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and...

Main Objectives and Duties Generate schedules and perform staffing analysis using workforce management software and call volume history. Ensure call center resources are scheduled and utilized to provide optimum service levels across all skill groups. Identify and coordinate training needs (dates and time) for training strategies to meet call arrival...

Position Responsibilities Monitor real-time adherence across multiple sites, handle adherence issues, and log schedule changes in Verint, including reporting system outages. Ensure calls meet Service Level Agreements (SLAs) by reviewing and flagging the auxiliary activities of agents who are out-of-adherence. Manage call volumes and staffing levels across...

Real Time Analyst Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). We’re seeking a Real Time Analyst to support our client, RingCentral, a global leader in cloud-based communications and collaboration software. Responsibilities Intraday Management – real‑time monitoring,...

Qualfon in the Philippines is seeking a skilled Workforce Manager to optimize staffing levels in a call center environment. The role involves using workforce management software to analyze call volume and staffing needs while ensuring service level goals are met.The ideal candidate will have a Bachelor's Degree in Business or relevant experience, with...

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and loyalty. Transaction Monitoring -...

Overview TheWorkforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals. ...

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Definition The Workforce Management Planner is responsible for forecasting, planning, and scheduling resources to ensure operational efficiency and service level achievement. This role involves...

Home Care Scheduler (Remote) | PHP 45,000/month Philippines | Permanent WFH | U.S. Business Hours SmartScale360 is hiring a Home Care Scheduler to support our U.S.-based home care clients by managing caregiver schedules, filling open shifts, and helping ensure uninterrupted patient care. You're a Strong Fit If You Have: 1+ year of hands-on experience in...