verint jobs in Pasig

SSG capacity planner for Workforce Management supports forecasting, scheduling, and staffing across 24x7 operations. This on-site role in Metro Manila focuses on optimizing headcount and service levels while collaborating with stakeholders. Ideal candidates bring 2-5+ years in WFM/analytics, BPO experience, and strong Excel skills; familiarity with NICE IEX,...

INTELEGENCIA BPO LLC CORP. is seeking a Workforce Management Supervisor to oversee day-to-day operations, lead a team of schedulers and real-time analysts, and ensure accurate forecasting and schedule adherence.The role requires coordinating with Operations and driving intraday performance improvements. The candidate will maintain WFM tools and dashboards,...

Transcom Worldwide (Philippines), Inc. is seeking a Workforce Manager in Pasig to lead real-time management, forecasting, and staffing for multi-channel contact centers.The role requires overseeing dispersed analysts, guiding SLA achievement, and delivering clear performance reporting. The ideal candidate will have 5+ years in Workforce Management, strong...

Senior Executive-Workforce Management-WFM Company: Exl Job Type: Full Time Philippines Description Responsible for intra-day management processes for operations located in Cebu/Iloilo, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Responsibilities Efficiently manage...

Job Description:As a Workforce Management Supervisor, you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting, schedule adherence, and intraday performance management....

Capacity Planner – Workforce ManagementDepartment: Workforce Management (WFM)Reports To: Workforce Management Manager /Employment Type: Full-TimeWork Setup: FULL ONSITEShift: [Day shift / Rotating / 24x7 support as required]Experience2–5+ years in Workforce Management, Capacity Planning, or a related analytical roleExperience in BPO, call center, or...

Capacity Planner - Workforce ManagementDepartment: Workforce Management (WFM)Reports To: Workforce Management Manager /Employment Type: Full-TimeWork Setup: FULL ONSITEShift: [Day shift / Rotating / 24x7 support as required]Experience2-5+ years in Workforce Management, Capacity Planning, or a related analytical roleExperience in BPO, call center, or shared...

Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging). Key Responsibilities: Volume & AHT Forecasting: Develop models to predict contact...

Job Summary:The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging).Key Responsibilities:Volume & AHT Forecasting: Develop models to predict contact volumes,...

Capacity Planner – Workforce ManagementDepartment: Workforce Management (WFM)Reports To: Workforce Management Manager /Employment Type: Full-TimeWork Setup: FULL ONSITEShift: [Day shift / Rotating / 24x7 support as required]Experience2–5+ years in Workforce Management, Capacity Planning, or a related analytical roleExperience in BPO, call center, or...

Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging). Key Responsibilities: Volume & AHT Forecasting: Develop models to predict contact...

What are some of the perks once you become part of this awesome team? • Fixed weekends off • HMO within first month of employment • Insurance coverage upon regularization • Paid time off even during probationary period • Fun onsite and virtual activities/events • Open door policy with avenues to gather employee feedback • Highly...

We are seeking a strategic and results-driven leader to head our Workforce Management and Business Planning function. This role will be responsible for overseeing enterprise-wide forecasting, capacity planning, workforce optimization, business analytics, and resource planning initiatives that support large-scale customer operations. The successful candidate...

About the role We have an exciting full-time opportunity for a WFM Scheduling Analyst to join our dynamic team at Teleperformance Rockwell. As a WFM Scheduling Analyst, you will play a crucial role in ensuring efficient staffing and scheduling within our fast-paced call center environment. This is a fantastic chance to leverage your analytical skills and...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Pasig site. Join our Transcom Family as a Workforce Manager! The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Scheduling Analyst for our Transcom Pasig site. Join our Transcom Family as a Scheduling Analyst! This position will be responsible for maintaining optimized and accurate schedules as well as system and roster maintenance. They will support and create short terms...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time Overview Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom Family as a Workforce Manager! Job Description Medical Reimbursement Employee Recognition and Rewards Anniversary Gifts Government Mandated...

About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About the role The WFM Real Time Lead works closely with Operations to drive the analysis, problem-solving, and planning of the overall WFM strategy including long and short-term planning and looking at improvement opportunities to meet client targets. Key responsibilities Lead a team of individuals responsible for real-time monitoring of ClearSource...

Capacity Planner – Workforce Management Department: Workforce Management (WFM)Reports To: Workforce Management Manager /Employment Type: Full-TimeWork Setup: FULL ONSITEShift: [Day shift / Rotating / 24x7 support as required]Experience2–5+ years in Workforce Management, Capacity Planning, or a related analytical roleExperience in BPO, call center, or...