verint jobs in Pasig

SSG capacity planner for Workforce Management supports forecasting, scheduling, and staffing across 24x7 operations. This on-site role in Metro Manila focuses on optimizing headcount and service levels while collaborating with stakeholders. Ideal candidates bring 2-5+ years in WFM/analytics, BPO experience, and strong Excel skills; familiarity with NICE IEX,...

Capacity Planner – Workforce Management Department: Workforce Management (WFM) Reports To: Workforce Management Manager / Employment Type: Full-Time Work Setup: FULL ONSITE Shift: [Day shift / Rotating / 24x7 support as required] Experience 2–5+ years in Workforce Management, Capacity Planning, or a related analytical role Experience in BPO, call...

Capacity Planner - Workforce Management Department: Workforce Management (WFM) Reports To: Workforce Management Manager / Employment Type: Full-Time Work Setup: FULL ONSITE Shift: (Day shift / Rotating / 24x7 support as required) Experience 2-5+ years in Workforce Management, Capacity Planning, or a related analytical role Experience in BPO, call center, or...

Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging). Key Responsibilities: Volume & AHT Forecasting: Develop models to predict contact...

Job Description: Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives...

Job Description: Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

SmartScale360 is actively hiring a US Healthcare Scheduling Coordinator to support our growing home care clients across the United States. If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you. Location: Remote Salary: PHP...

InteLogix is seeking a real-time intraday specialist to monitor queues, manage staffing against plan, and protect service levels. You will use WFM dashboards (NICE IEX, Verint, Genesys, Aspect) to log events and trigger swift actions.The role requires 1–2 years in intraday or command-centre work in a contact centre, with strong Excel skills and the ability...

We are seeking a strategic and results-driven leader to head our Workforce Management and Business Planning function. This role will be responsible for overseeing enterprise-wide forecasting, capacity planning, workforce optimization, business analytics, and resource planning initiatives that support large-scale customer operations.The successful candidate...

Role Overview As the Senior Manager of Workforce Management, you will play a pivotal leadership role in driving the strategic direction and operational execution of workforce planning and management within a high-performing product support environment. The role is responsible for leveraging advanced workforce analytics, optimizing resource allocation, and...

Role Overview As the Senior Manager of Workforce Management, you will play a pivotal leadership role in driving the strategic direction and operational execution of workforce planning and management within a high-performing product support environment. The role is responsible for leveraging advanced workforce analytics, optimizing resource allocation, and...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Scheduling Analyst for our Transcom Pasig site. Join our Transcom Family as a Scheduling Analyst! This position will be responsible for maintaining optimized and accurate schedules as well as system and roster maintenance. They will support and create short terms...

Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce Manager!The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning and real...

Overview ibex is building WFM into a growth engine, not just a support function. Our WFM services portfolio is expanding and we are looking for leader to help drive growth and enhance the current capabilities on delivering world class WFM operational excellence. We are looking for a leader who can run it like a business. The WFM Services Principal Leader...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-timeOverviewTranscom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce Manager!Job DescriptionMedical ReimbursementEmployee Recognition and RewardsAnniversary GiftsGovernment Mandated...

Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging). Key Responsibilities: Volume & AHT Forecasting: Develop models to predict contact...

Why Join enablesGROUP? Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small. Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a...