Intraday Real-Time Analyst | WFM

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...

Symbos is seeking a Real-Time Analyst to monitor live contact centre performance and translate operational data into timely decisions. You will work with Operations and Workforce Management teams to safeguard service levels across multiple workstreams.This hands-on role requires strong Excel skills, analytical judgement, and the ability to act quickly during...

ING Hubs B.V. Philippine Branch is actively seeking a Real-Time Workforce Analyst to manage end-to-end intraday workforce planning, monitor live performance, and implement real-time interventions to protect service levels.You will partner with Operations, HR, IT, Workforce Planning, and Team Leaders to standardize processes, deliver hourly updates, and...

ING in Manila is seeking a Real-Time Workforce Analyst to own end-to-end intraday workforce management, monitor live performance, and implement real-time interventions to keep service levels on track. You will standardize processes, collaborate with Operations, HR, IT, and Team Leaders, and deliver hourly updates and end-of-day summaries to drive quick,...

Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. Updates and processes data for real-time performance analysis.Obtains quantifiable performance figures (i.e. call volume, AHT,...

Gratitude Philippines is seeking a Real-Time Analyst (RTA) to join our Makati operations. This onsite role requires managing real-time workforce planning, staffing, and monitoring for a Telco contact center. The candidate will drive scheduling accuracy and KPI performance while supporting multiple centers.The ideal candidate has 1+ year WFM/RTA experience,...

TELUS Digital Philippines is seeking a Real Time Analyst to monitor intraday operations performance and verify attendance, ensuring service levels are met. You will analyze real-time metrics such as attendance, schedule adherence, AHT, ACD, and ACW to support staffing decisions. You will produce intraday reports and post-mortem insights for Operations...

Transcom Pasig is seeking a Scheduling Analyst to maintain optimized schedules and roster management for multiple campaigns. You will support short-term planning and provide intraday guidance to the Real Time Analysis team, ensuring targets are met.Role requires experience with Excel-based forecasting and familiarity with WFM systems (eWFM, Verint, IEX,...

The Associate Real-Time Management is a key member of the Workforce Management team in a BPO environment, responsible for real-time monitoring and management of staffing levels, queue performance, and service level adherence across multiple client programs. The role focuses on maximizing operational efficiency, ensuring optimal agent productivity, and...