verint

Key Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITEin BGC Taguig Able to start ASAP Education andOtherRequirements: Minimum experience of4years withcustomer service and workforcein the BPO/BPM industry Must have Verint background (required) Bachelorsdegree in any course A minimum of2years in a leadership role.Must...

DescriptionKey Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITE in BGC Taguig Able to start ASAP Education and Other Requirements: Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry Must have Verint background (required)Bachelors degree in any course A minimum of 2 years...

Trends Group, Inc. seeks a Customer Care support professional to handle onsite and offsite support for Alvaria and Verint recordings, and related applications. You will assist with upgrades, migrations, and deliver technical guidance to customers. The role requires strong problem-solving, analytical abilities, and excellent communication. Training and...

Five9 Philippines Inc. seeks an experienced Speech Analytics Consultant to lead implementation, optimization, and strategic adoption of speech and text analytics using Five9 and Verint platforms.You will translate audio and text data into actionable insights, improve customer experience, and ensure compliance across contact centers. Role requires strong...

Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: With minimum of 2 years of College Education (No back subjects) Required Experience: At least 2 years people management; 2 years of BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing models and scheduling...

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

A leading consultancy firm in the Philippines is seeking a Workforce Analyst to handle scheduling and management of workforce operations in Pasay. This onsite role demands at least 1 year of experience in workforce management and expertise in tools like Verint and Microsoft Excel. Responsibilities include generating schedules, monitoring real-time...

SSG capacity planner for Workforce Management supports forecasting, scheduling, and staffing across 24x7 operations. This on-site role in Metro Manila focuses on optimizing headcount and service levels while collaborating with stakeholders. Ideal candidates bring 2-5+ years in WFM/analytics, BPO experience, and strong Excel skills; familiarity with NICE IEX,...

Verint is hiring an Account Executive to drive new and installed account growth across Latin America and the Caribbean. You will own account strategy, identify opportunities, and close complex deals in a matrixed environment, leveraging your knowledge of Verint solutions and industry trends.Candidates should have 5+ years of quota-carrying SaaS or enterprise...

CallTek in Davao City, Philippines is seeking a detail-oriented WFM Real Time Analyst to optimize staffing and forecast demand. You will monitor real-time metrics, adjust schedules, and develop reports to communicate insights to stakeholders in a fast-paced call center environment. The ideal candidate has experience in WFM, strong analytics, and proficiency...

Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of people management experienceAt least 2 years of BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing models and...

INTELEGENCIA BPO LLC CORP. is seeking a Workforce Management Supervisor to oversee day-to-day operations, lead a team of schedulers and real-time analysts, and ensure accurate forecasting and schedule adherence.The role requires coordinating with Operations and driving intraday performance improvements. The candidate will maintain WFM tools and dashboards,...

Moder Solutions Inc. is seeking a senior Workforce Management leader to drive end-to-end resource planning for a multi-line contact center. You will build and optimize schedules, forecast demand, and lead a team to deliver service levels with cost efficiency.The role requires deep experience with WFM tools (NICE, Verint, Aspect) and strong analytical...

WNS Careers - Philippines in Manila is seeking a Workforce Management professional to lead scheduling and intraday management for a busy call center. You will oversee forecasting, daily rosters, and adherence to HR policies while coordinating with Ops, Training, and Quality teams. The role requires 3–5 years in workforce operations, 3 years of supervisory...

A leading BPO company in Philippines is seeking a Process Specialist for Workforce Management. This full-time, on-site role in Pasay City involves overseeing workforce planning and collaborating with business partners to ensure efficient resource management. Candidates should have a Bachelor’s Degree and at least 3 years of experience in Workforce...

Verint Systems Inc. in Mexico is seeking an Account Executive for CALA regional coverage. This remote role focuses on new add-on business and expansion in assigned Latin America accounts, driving complex deals to closure and managing executive relationships.You will own account strategy, develop a sales plan, and hit quarterly and annual targets while...

Hammerjack Pty Ltd in the Philippines seeks an experienced Workforce Management Leader to oversee end-to-end staffing, forecasting, and scheduling for a multi-site contact center. You will drive capacity planning, optimize resource allocation, and coach a high-performing WFM team to meet service levels. The role requires deep expertise in WFM tools (NICE,...

EXL Service Philippines, Inc. is seeking a Workforce Management professional in Metro Manila to generate schedules that meet business requirements and support superior customer service.You will monitor queues in real time, track agent activity across multiple lines, and prepare intraday reports with accuracy and timeliness to aid quick decision making. The...

EXL Service Philippines, Inc. is seeking a WFM Assistant Manager to lead day-to-day Workforce Management operations, including Real-Time Management, Forecasting, Scheduling, and Reporting.You will supervise a team of Real-Time Analysts and WFM Specialists to deliver accurate forecasts, effective schedules, and proactive intraday management. The role requires...

Moder Solutions Inc. in Cebu City, Philippines, seeks a Real Time Analyst to monitor and manage contact center performance in real time. You will collaborate with operations, including vendor and client partners, to identify variances and deliver actionable insights for timely decisions that improve service quality. The role requires 2–4 years in Workforce...