verint

About the Job We are seeking a detail-oriented and analytical Quality Assurance (QA) Specialist/Manager to support and enhance our quality monitoring program. The ideal candidate will have strong quality control experience, a customer service background, and advanced proficiency in Verint Automated Quality Management (AQM), including building AQM forms,...

DescriptionKey Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITE in BGC Taguig Able to start ASAP Education and Other Requirements: Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry Must have Verint background (required)Bachelors degree in any course A minimum of 2 years...

1840 & Company is seeking a detail-oriented QA Specialist/Manager to elevate our quality monitoring program. You will design Verint AQM forms, develop KPIs, and deliver actionable insights to leadership with strong customer service experience.The role requires 2+ years in QA/quality control, proficiency in Verint AQM, and excellent Excel skills. You will...

Trends Group, Inc. seeks a Customer Care support professional to handle onsite and offsite support for Alvaria and Verint recordings, and related applications. You will assist with upgrades, migrations, and deliver technical guidance to customers.The role requires strong problem-solving, analytical abilities, and excellent communication. Training and...

Trends Group, Inc. seeks a Customer Care support professional to handle onsite and offsite support for Alvaria and Verint recordings, and related applications. You will assist with upgrades, migrations, and deliver technical guidance to customers. The role requires strong problem-solving, analytical abilities, and excellent communication. Training and...

Five9 Philippines Inc. seeks an experienced Speech Analytics Consultant to lead implementation, optimization, and strategic adoption of speech and text analytics using Five9 and Verint platforms. You will translate audio and text data into actionable insights, improve customer experience, and ensure compliance across contact centers. Role requires strong...

Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: With minimum of 2 years of College Education (No back subjects) Required Experience: At least 2 years people management; 2 years of BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing models and scheduling...

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

TELUS Digital in the Philippines is seeking a detail-oriented CE Analyst to support customer experience improvements. You will conduct root cause and gap analyses for executive escalations and client complaints, and coordinate with operations to brainstorm preventive solutions.Responsibilities include managing CE audit forms, ensuring Verint usage and data...

Everise in the Philippines is seeking a Workforce Management (WFM) RTA professional to act as the first point of contact for service-related escalations, monitor real-time floor activities, and manage intraday reporting.The ideal candidate has at least 15 months in WFM RTA, strong MS Excel skills, knowledge of Verint or similar tools, and excellent...

Qualfon Philippines is seeking a Workforce Management Specialist to oversee scheduling and staffing analysis. Ideal candidates will have a Bachelor's Degree in Business Administration, Accounting, or related fields, along with experience in scheduling software like Verint or Genesys. Responsibilities include managing agent schedules, conducting staffing...

A leading outsourcing company in Cebu City is seeking a BPO Operations Realtime Analyst to monitor call and chat volumes while managing agent schedules. The ideal candidate has at least 2 years of BPO experience and is proficient in real-time monitoring tools like IEX and Verint. Strong Excel skills and excellent communication are essential. Join our team to...

Cardinal Health in the Philippines seeks a Customer Service Operations Leader to manage back-office teams, resolve inquiries, and partner with Sales, Finance, Logistics to improve program performance.The role demands 5+ years of leading front-line and back-office contributors, and experience collaborating with cross-functional groups. Proficiency with SFDC,...

Astreya is seeking a Workforce Management Team Lead in the Philippines to oversee end-to-end scheduling, forecasting, and queue optimization for global support teams (AMER, APAC, EMEA) using Verint WFM.You will manage demand data, generate automated multi-tier agent schedules, and ensure alignment with SLOs while presenting reporting in weekly and monthly...

Cardinal Health in the Philippines seeks a Customer Service Operations Leader to manage back-office teams, resolve inquiries, and partner with Sales, Finance, Logistics to improve program performance. The role demands 5+ years of leading front-line and back-office contributors, and experience collaborating with cross-functional groups. Proficiency with SFDC,...

Accenture Strategy and Consulting in Manila seeks an Analyst/Consultant to drive workforce management transformations for global clients across marketing, sales and services. You will work with Verint, NICE, Genesys and other platforms to optimize forecasting, capacity planning, and real-time management.Join a team delivering measurable value, collaborating...

A leading BPO company in Philippines is seeking a Process Specialist for Workforce Management. This full-time, on-site role in Pasay City involves overseeing workforce planning and collaborating with business partners to ensure efficient resource management. Candidates should have a Bachelor’s Degree and at least 3 years of experience in Workforce...

Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of people management experienceAt least 2 years of BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing models and...

VXI Global Holdings B.V. (Philippines) is seeking a Real-Time Analyst to monitor, analyze, and optimize intraday performance to meet service levels. You will collaborate with Operations, Workforce Planning, and Reporting teams to provide real-time visibility and drive efficient resource use. The ideal candidate has 1–3 years in Workforce Management or...

Qualfon is seeking a Workforce Management Professional to oversee real-time operational status, staffing, and scheduling across multiple call center sites. You will coordinate with client business owners, operations managers, and global workforce analysts to maintain efficient, rolling two‑week schedules.The role requires hands-on experience in staffing...