verint

Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of people management experience At least 2 years of BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing...

NTT Philippines Solutions Inc. is seeking an on-site engineer to provide software administration and technical support in Balanga City, PHL. You will diagnose hardware and software issues and configure routing and switching basics. The role requires one year of onsite experience, readiness to report onsite immediately, and a full-time commitment. Verint call...

A leading consultancy firm in the Philippines is seeking a Workforce Analyst to handle scheduling and management of workforce operations in Pasay. This onsite role demands at least 1 year of experience in workforce management and expertise in tools like Verint and Microsoft Excel. Responsibilities include generating schedules, monitoring real-time...

UnitedHealth Group is seeking a Workforce Planning Analyst to support multiple sites in forecasting and analyzing data for operational and strategic planning. You will compile, review, and present insights to improve health care operations and business solutions. The role requires 4+ years in Workforce Management (WFM) with strong Excel/PowerPoint skills,...

Qualfon Philippines is seeking a Workforce Management Specialist to oversee scheduling and staffing analysis. Ideal candidates will have a Bachelor's Degree in Business Administration, Accounting, or related fields, along with experience in scheduling software like Verint or Genesys. Responsibilities include managing agent schedules, conducting staffing...

SSG capacity planner for Workforce Management supports forecasting, scheduling, and staffing across 24x7 operations. This on-site role in Metro Manila focuses on optimizing headcount and service levels while collaborating with stakeholders. Ideal candidates bring 2-5+ years in WFM/analytics, BPO experience, and strong Excel skills; familiarity with NICE IEX,...

At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our...

Ibex Limited is seeking a Workforce Planner to maintain staffing forecasts, develop rolling plans, and generate weekly schedules that meet client metrics while balancing internal productivity goals. The role requires forecasting and intraday management experience in a call center. Proficiency in MS Excel and WF tools (IEX, CMS) is essential; Verint Impact...

Moder Solutions Inc. in Cebu City, Philippines, seeks a Real Time Analyst to monitor and manage contact center performance in real time. You will collaborate with operations, including vendor and client partners, to identify variances and deliver actionable insights for timely decisions that improve service quality. The role requires 2–4 years in Workforce...

CP360 in Cebu is seeking a Real Time Analyst to manage call center traffic, ensuring service levels and providing real-time and historical data to stakeholders. You will analyze call volumes, staff productivity, and scheduling, collaborating with operations to implement action plans. The role requires 1 year of contact centre experience and familiarity with...

Full Potential Solutions (FPS) in multiple global locations is seeking a WFM Admin Analyst to steward seat capacity planning and ID integrity. You will ensure physical seating aligns with operations and maintain system IDs across client platforms, while upholding strict data security standards and timely resource allocation. The ideal candidate has 1–3...

Key Responsibilities: • Forecasting and capacity planning • Scheduling and adherence management • Real-Time Analysis (RTA) and SLA management • Leading and coaching WFM analysts and RTA specialists • Stakeholder management and reporting Preferred Qualifications: • Bachelor’s degree • 3–5 years of WFM experience in a BPO or shared services...

Everise Philippines Ltd. is seeking a Workforce Management RTA specialist to act as the first contact for escalations, monitor real-time floor activities, and manage intraday reports. The role emphasizes analytical reporting, forecasting accuracy, and cross‑department collaboration to optimize service delivery. Ideal candidates will have 15+ months in WFM...

Verint is expanding its Account Executive team to drive new add-on business and product expansion within the Latin America region. The AE will identify, pursue, and close complex SaaS deals while managing executive-level relationships across assigned accounts. The role requires a proven track record of meeting quotas, strong prospecting skills, and the...

Gratitude Philippines is hiring a WFM Software Administrator to manage and support WFM systems onsite in MOA, Philippines. The role focuses on workforce planning, scheduling, forecasting, and reporting to support contact center operations.The ideal candidate has 1–2 years in WFM, strong Excel/reporting skills, and familiarity with Verint/NICE...

Relx Plc is seeking a Workforce Management Analyst to manage capacity for LexisNexis Risk teams, ensuring day-of and weekly operations run smoothly. You will develop schedules, monitor adherence, and provide insights from advanced analytics and reporting to support staffing decisions. The role requires a Bachelor's degree and 2 years in WFM, with strong...

Qualfon in Manila is seeking a WF Director to lead the Workforce Management function across our Cebu and Dumaguete operations. You will oversee planning, scheduling and real-time management, align WFM with client objectives and drive standardization and efficiency.The role requires at least 10 years of senior leadership with 5+ years in WFM, strong...

The Reed Elsevier Shared Services Philippines team seeks a Workforce Management Analyst to optimize capacity for day-of and current week operations. You will create and optimize schedules, monitor adherence, and generate intraday and end-of-day reports to drive staffing decisions. Applicants should have a Bachelor's degree with 2 years WFM experience, plus...

• Using Short-Term forecast, latest intraday/DOW volume arrival pattern, AHT trends create daily schedules/rosters on weekly/fortnightly/monthly basis (as per business requirement). • Ensure the daily/weekly SLAs are met. • Ensure the shifts are in accordance with HR policies. • Ensure each employee gets the mandatory offline time (like...

Provide software administration and technical support as an on-site engineer Diagnose, troubleshoots and solve hardware and software problems. Configures basic parameter on routing and switching Monitors on the success rate of the software and hardware deployment. Managing Avaya PABX as administrator. Access port configuration to ensure end...