supportninja

SupportNinja is looking for a Senior Backend Engineer (Python/AWS) responsible for designing and building scalable backend systems. The role includes integrating various internal and third-party systems and mentoring other engineers.You will develop cloud-native applications using AWS services and troubleshoot production issues. A minimum of five years'...

SupportNinja in the Philippines is seeking a Service Quality Supervisor to lead a team of Quality Analysts, oversee monitoring and audits, and drive improvements for client satisfaction. The role emphasizes coaching, data insights, and collaboration across Quality and Operations to resolve issues and optimize processes. The onsite position in Pampanga...

SupportNinja is seeking a Team Leader, Quality to supervise a team of Quality Analysts and oversee transaction monitoring, audits, and performance feedback to ensure client goals are met. This role coaches analysts, drives process improvements, and liaises between Quality, Operations, and clients.The position supports remote work with company-provided...

SupportNinja is seeking a Knowledge Curator to maintain accuracy, organization, and accessibility of knowledge assets supporting AI-driven and human-assisted operations. You will manage content updates, identify knowledge gaps, and ensure documentation remains current, searchable, and aligned with evolving products, policies, and processes.You will...

SupportNinja is seeking a Technical Support Representative for a full-time remote position focused on solar energy. In this role, you'll provide technical assistance, troubleshoot issues, and ensure customer satisfaction with effective solutions.The ideal candidate has good communication skills, prior technical support experience, and is proficient with...

SupportNinja in Clark, Philippines is seeking a Technical Support Representative to provide basic technical assistance to customers experiencing issues with products or services. You will use technical knowledge to identify problems and deliver timely solutions while delivering excellent customer service.This full-time on-site role requires clear...

SupportNinja is seeking a Technical Team Leader to guide a team of representatives and ensure exceptional customer experiences. Onsite at The Sanctum, SM-North EDSA, QC, you will coach, mentor, and drive performance while maintaining a positive team culture.The role requires strong leadership, clear communication, and a solid background in customer service...

SupportNinja is seeking a Technical Support Specialist II to provide world-class SaaS support with a Salesforce backend focus. The role blends email, chat, and voice support on a hybrid schedule at Sanctum, SM North EDSA, QC.You will troubleshoot Salesforce and SaaS issues, document resolutions, and ensure CSAT-driven service. A Salesforce Admin cert is a...

SupportNinja is seeking a Sr. Renewals Specialist to manage renewal opportunities for a portfolio of SaaS accounts. This role supports renewal strategy, negotiations, and up-sell opportunities while coordinating with the Customer Success Manager and Account Executive. You will work in a hybrid setup with monthly on-site requirements at SM North EDSA, QC/BGC,...

SupportNinja is seeking a Technical Support Representative II who will provide advanced technical support across email, live chat, and AI chatbots. You will diagnose issues related to device setup, Wi‑Fi connectivity, and router conflicts while delivering outstanding customer service and onboarding guidance.The role emphasizes troubleshooting skills, clear...

SupportNinja is seeking a Team Leader to guide a high-performing customer support team. You will coach, mentor, and drive performance while overseeing work order review, billing validation, and vendor coordination workflows.Ideal candidates have 3+ years in a similar role with at least 1 year in leadership, preferably in a call center. Strong communication,...

SupportNinja is seeking a Sr. Renewals Specialist in the Philippines to manage renewal conversations, renewals strategy, and upsell opportunities for a portfolio of SaaS accounts. This hybrid role requires collaboration with Customer Success and Account Executive teams to reduce churn and improve product adoption. The position emphasizes accurate proposals,...

SupportNinja is seeking a Technical Team Leader to lead and manage a team at The Sanctum in Quezon City. The ideal candidate will ensure exceptional customer experiences by coaching team members and driving performance. Responsibilities include setting performance expectations, monitoring team metrics, and addressing operational challenges while maintaining...

SupportNinja in Clark, Philippines is seeking a Sr. Manager of Service Delivery Implementation to lead the successful onboarding and launch of new client programs onsite at Clark, Pampanga.You will oversee all SD activities during implementation, partner with ePMO, Sales, Solutions and client stakeholders, and establish scalable processes to mitigate risks...

SupportNinja seeks a Production Quality Assurance (Marketing) team member in the Philippines to ensure the quality and integrity of marketing production assets. You will manage the QA process for coupons, rebates, and vendor offers, guaranteeing compliance with both client specifications and internal standards.The ideal candidate has a minimum of 1 year of...

SupportNinja in the Philippines is seeking a Service Quality Supervisor to lead a team of Quality Analysts, oversee monitoring and audits, and drive improvements for client satisfaction. The role emphasizes coaching, data insights, and collaboration across Quality and Operations to resolve issues and optimize processes.The onsite position in Pampanga...

SupportNinja is seeking an IT Network Administrator to support and optimize network infrastructure at The Hideout in Clark, Pampanga. The role involves managing network operations across LANs, WANs, and cloud environments, ensuring reliability and performance.The ideal candidate has a Bachelor's degree in a related field and at least three years of...

SupportNinja is seeking a Senior Pricing Analyst to develop and optimize pricing strategies in a remote setting. You will build financial models, benchmark against competitors, and provide pricing recommendations aligned with client value and profitability, partnering with Sales, Finance, Operations, and leadership.The role requires strong Excel/Sheets...

SupportNinja is seeking a Product Manager to own the end-to-end lifecycle of digital applications, blending product management with customer experience research to drive growth and user retention. You will define features and roadmaps, run market research and usability studies, conduct user interviews, and translate insights into PRDs and user stories in...

SupportNinja is seeking a Technical Support Representative II for an onsite role at The Sanctum, SM-North EDSA, QC, with start on September 21, 2026. You will diagnose and resolve advanced technical issues via WhatsApp, covering locks, IoT devices, and app connectivity. You will escalate to engineers or product teams, document interactions in respond.io, and...