software support representative

Communicate with patrons via email, chat and phone. Resolve customers' issues on time.Escalate matters that cannot be resolved to relevant department.Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.RequirementsAnswer chats, Phone calls and emails to customers accurately and exceeding their...

DescriptionThe Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from...

The Account Care Agent provides high-quality voice and digital support for customers with account, billing, payment, subscription, cancellation or renewal, access, and service-related concerns. The agent investigates the full account context, identifies the underlying customer need, uses sound judgment when information is incomplete, explains findings...

Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

To provide CIRIUM customers with a high level of customer services responding to all enquires received via live chat and or emailTo provide first level contact and convey solutions to CIRIUM Customers through troubleshooting intermediate product issuesManage and handle both inbound telephone calls and emails for the CIRIUM Customer Service queue both on...

Tech Support (Domestic) will do the following: Provide technical support to internal and external customers for Capital Equipment, including IVP, Cortrak, and Game Ready systems. Log into the Game Ready Tech Support phone queue daily and deliver live support, including troubleshooting guidance, general product information, and followup emails outlining...

CADENCE RXNot just another PBM Founded in early 2019, Cadence Rx launched an industry-leading peer-to-peer prescription platform created to elevate our clients’ experience within the workers’ compensation market. These goals are achieved through agile responsiveness, advanced technology, and true transparency. Cadence Rx, Inc. is a privately held...

LOCATION Angeles City, PH POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a motivated and...

Company DescriptionBoldr is a purpose-driven outsourcing company that exists to empower personal and professional development.At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that...

JOB OVERVIEW We are seeking a dedicated and customer-focused Customer Support Representative to serve as the first point of contact for customers and suppliers. This role is responsible for delivering professional, timely, and solutions-oriented support across multiple communication channels, including phone and email. The ideal candidate is patient,...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Technical Support RepresentativeOrtigas, Pasig City | Night Shift | Onsite | Full TimeTurn troubleshooting into clear...

Role OverviewProvide technical and customer support to users of the Lofty platform through email, chat, and inbound calls. Your role is to resolve issues efficiently, guide users on platform usage, manage escalations through JIRA, and ensure clients receive timely updates until resolution.Key ResponsibilitiesHandle support requests via email, chat, and...

DescriptionAbout the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and...

Specializing in handling chat and calls, you will play a crucial role in ensuring exceptional customer experience.Responsible in addressing customer inquiries, resolving issues, and providing assistance through both live chat and phone interactions.Communicate effectively, emphathize with customers, and find solutions to thier problems will be essential in...

We are looking for a dedicated Customer Support Representative to be the primary point of contact between our company and its customers. In this role, you will deliver outstanding support by addressing inquiries, resolving issues, and ensuring customer satisfaction through voice, chat, or email channels.Location: Moa, Pasay Shift: Night Shift Set-up:...

Role Title: Customer Support Representative ECLARO: A quick Summary ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...

 Job Title: Technical Support RepresentativeLocation: Cebu, PhilippinesJob Type: Full-time, Onsite Company OverviewCSV Now, recognized for its talent acquisition expertise with Silicon Valley startups, is expanding into the BPO industry to deliver customized solutions for small and medium-sized enterprises. This role offers you the...

We are seeking a dedicated and technically proficient Customer Service Representative to join our team. In this role, you will be responsible for addressing customer inquiries and resolving issues related to our software products. The ideal candidate will possess both a strong technical understanding of our software and excellent customer service skills. ...

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We’re seeking skilled and customer-focused Technical Support...

About UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...