software support representative

JOB DESCRIPTION The Technical Support Representative will troubleshoot customer hardware, software, connectivity, account, or device issues through guided support. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team. RESPONSIBILITIES Ask structured questions to identify the...

Community Phone Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are...

We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...

Job brief We are currently looking for a Customer Support Representative to perform telephone duties and ensures that all information obtained are processed accurately in order to provide first call resolution to all customers such as end-users, dealers resellers, and Authorized Service Centers. He or she will also interact with customers who bring-in...

LOCATION Remote Work-at-Home | Philippines POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We’re seeking...

Communicate with patrons via email, chat and phone. Resolve customers' issues on time.Escalate matters that cannot be resolved to relevant department.Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.RequirementsAnswer chats, Phone calls and emails to customers accurately and exceeding their...

DescriptionThe Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from...

The Account Care Agent provides high-quality voice and digital support for customers with account, billing, payment, subscription, cancellation or renewal, access, and service-related concerns. The agent investigates the full account context, identifies the underlying customer need, uses sound judgment when information is incomplete, explains findings...

Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

To provide CIRIUM customers with a high level of customer services responding to all enquires received via live chat and or emailTo provide first level contact and convey solutions to CIRIUM Customers through troubleshooting intermediate product issuesManage and handle both inbound telephone calls and emails for the CIRIUM Customer Service queue both on...

Tech Support (Domestic) will do the following: Provide technical support to internal and external customers for Capital Equipment, including IVP, Cortrak, and Game Ready systems. Log into the Game Ready Tech Support phone queue daily and deliver live support, including troubleshooting guidance, general product information, and followup emails outlining...

CADENCE RXNot just another PBM Founded in early 2019, Cadence Rx launched an industry-leading peer-to-peer prescription platform created to elevate our clients’ experience within the workers’ compensation market. These goals are achieved through agile responsiveness, advanced technology, and true transparency. Cadence Rx, Inc. is a privately held...

LOCATION Angeles City, PH POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a motivated and...

JOB OVERVIEW We are seeking a dedicated and customer-focused Customer Support Representative to serve as the first point of contact for customers and suppliers. This role is responsible for delivering professional, timely, and solutions-oriented support across multiple communication channels, including phone and email. The ideal candidate is patient,...

Role OverviewProvide technical and customer support to users of the Lofty platform through email, chat, and inbound calls. Your role is to resolve issues efficiently, guide users on platform usage, manage escalations through JIRA, and ensure clients receive timely updates until resolution.Key ResponsibilitiesHandle support requests via email, chat, and...

Company DescriptionBoldr is a purpose-driven outsourcing company that exists to empower personal and professional development.At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Technical Support RepresentativeOrtigas, Pasig City | Night Shift | Onsite | Full TimeTurn troubleshooting into clear...

DescriptionAbout the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and...

Specializing in handling chat and calls, you will play a crucial role in ensuring exceptional customer experience.Responsible in addressing customer inquiries, resolving issues, and providing assistance through both live chat and phone interactions.Communicate effectively, emphathize with customers, and find solutions to thier problems will be essential in...

We are seeking a dedicated and technically proficient Customer Service Representative to join our team. In this role, you will be responsible for addressing customer inquiries and resolving issues related to our software products. The ideal candidate will possess both a strong technical understanding of our software and excellent customer service skills. ...