probe cx jobs in Manila

Probe Group in Manila is seeking an Operations Manager (Telecommunications) to oversee day-to-day telecom workflows and lead a team of Team Leaders. You will drive performance, optimize costs, and ensure timely delivery of CX services for a major telecom client.You will manage SLAs and KPIs, coach leaders, and collaborate with WFM, QA, and training to reduce...

Description Operations Supervisor (Japanese Speaking and Writing) Full Location: Pasig - PH Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our...

Operations Supervisor (Japanese Speaking and Writing) Full Location: Pasig - PH Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and...

Probe CX in Quezon City, Philippines, is seeking a Senior Graphic Designer to craft high-quality assets across brands Probe CX, Convai, and Innovior. You will translate briefs into digital and print visuals, manage projects, and ensure brand consistency. You will work with Marketing, Sales, Recruitment and other teams, using AI-assisted design tools to boost...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

Join the dynamic team at Probe CX in Eastwood, Quezon City, as a full-time Customer Service Representative. We're hiring enthusiastic individuals for an exciting Australian account, and we provide all necessary training, making it a great opportunity even for BPO newcomers.We're on the lookout of the following candidates:At least a high school graduate,...

Probe CX is seeking an experienced Quality Manager to lead quality governance and drive continuous improvement across a key engagement in Quezon City. The role reports to the Quality Director and focuses on aligning operational performance with business goals.The individual will lead strategic quality planning, process control, client management, and talent...

Probe CX in Manila is seeking an experienced Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and ensures operational performance aligns with business goals.You will implement a Quality Management System across operations and support teams, track KPIs,...

Probe CX is seeking a Fraud Risk Analyst to focus on operational fraud detection, data analysis, and performance integrity. This onsite role conducts audits, investigates risks, and strengthens controls through data-driven recommendations.Ideal candidates have 2+ years in fraud/risk or related fields, strong analytical abilities, and excellent communication....

Probe CX in Makati City seeks a Quality Manager to lead quality governance and drive continuous improvement across operations. This role reports to the Quality Director and aligns operational performance with business goals.The ideal candidate has 3+ years of leadership in a BPO, will work dayshift NZ/AU hours, and be onsite at Wilcon IT Hub, Makati. Strong...

Probe CX in Makati is hiring a full-time, day-shift B2B Sales Agent. You will drive quality client support and build valuable business connections, with a target to reach up to 45K monthly. The ideal candidate has at least a high school diploma or is a college undergraduate/graduate, with 2 years of B2B sales experience in BPO. Excellent English...

Probe CX is seeking a hands-on CRM Manager to optimize our CRM ecosystem across four brands. You will improve system functionality, automate processes, and maintain data quality to ensure CRM platforms support business operations. The role requires strong CRM experience across platforms, with HubSpot experience advantageous. Working onsite twice weekly at...

Probe CX in Makati is seeking a Sales Operations Manager to lead day-to-day sales performance for a newly launched AU Retail account. You will oversee team productivity, client relationships, and operational execution while building scalable sales processes. The ideal candidate has strong experience in B2B sales and account management, with a proven ability...

Probe CX is seeking an experienced Workforce Management Manager in Quezon City to lead end-to-end capacity planning and seat management for campaigns. The role requires building staffing capacity plans based on forecasted contact volumes and analyzing daily, weekly, monthly, and annual patterns.You will collaborate with clients and internal stakeholders,...

Probe CX is hiring at an entry level for a position based in Manila. The role requires at least a high school graduate or current college student and welcomes graduates with no prior experience. Proficiency in Business Korean is required, and candidates must be willing to work onsite.Offer includes health coverage from Day 1 with Maxicare HMO and a range of...

Probe CX in Makati is seeking a WFM Supervisor to lead forecasting, capacity planning, scheduling, RTM, and reporting with high accuracy. You will drive data-driven decisions, oversee analysts, and coordinate with client leaders and internal teams to ensure service levels meet expectations. This role emphasizes governance, training, and compliance with data...

Probe CX in Quezon City, Philippines seeks a seasoned Finance Business Partner to guide Support and SG&A spend. You will drive monthly spend reporting, variance analysis, and stakeholder-focused financial insights, using NetSuite and Adaptive Planning to guide budget allocation and cost control in a fast-paced BPO setting.Expect a hybrid work setup with...

Probe CX is hiring a full-time Chat Support Representative for the day shift, based onsite in Eastwood, Quezon City. The role requires strong written and verbal communication skills and a minimum of 6 months in live chat. Candidates must be willing to work on-site in Eastwood.Benefit highlights include Day 1 Maxicare HMO with one free dependent,...

Probe CX is seeking a Campaign & Brand Manager to own integrated campaigns across multiple brands and international markets. The role combines strategy, creativity, and measurable results, working with teams in the Philippines and Australia.You'll shape campaign processes, connect strategy with creative execution, and drive campaigns from idea to impact in a...

Probe CX in Makati is seeking a Manager to lead programme staffing, ensuring daily, weekly and interval coverage targets are met. You will oversee WFM real-time and scheduling activities, and coordinate with clients and internal stakeholders to deliver concise updates.The role focuses on identifying opportunities, implementing real-time improvements,...