Quality Leader: BPO

We are looking for an experienced Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals. Key Responsibilities Strategic Quality Planning Implement and maintain a Quality...

A human resources consulting firm in Quezon City is seeking a Quality Team Lead to manage the quality assurance team, ensuring that products and services meet company standards. You will monitor performance, implement quality improvement initiatives, and drive compliance with processes. The ideal candidate has at least 2 years of relevant BPO experience....

Overview On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time Share Job Description Employee Recognition and Rewards Performance Bonus, Incentives Government Mandated Benefits Insurance Health & Wellness HMO Read More Company Profile An Indian multinational company providing IT services, consulting, and digital solutions to global...

WNS in Metro Manila is seeking a Transformational Quality Manager to lead and coach teams toward improving performance and meeting metric goals. You will manage team performance, provide constructive feedback, and handle administrative tasks in operational support to drive process excellence.The ideal candidate has 7–9 years in BPO, with 3–5 years in...

Medical Solutions Philippines is seeking a Quality, Risk, and Compliance Manager to ensure we meet regulatory, quality, and internal standards across all operations. You will partner with IT, Security, Operations, and Training to strengthen controls and drive continuous improvement.You will lead policy development, risk mitigation, and audits, while coaching...

Job Title: Quality Analyst – Banking Operations Location: Onsite, Eton Centris, Quezon City Schedule: Shifting (UK Time) Education Requirement: Bachelor’s Degree Job Summary We are looking for a detail-oriented Quality Analyst with experience in US/UK banking operations within a call center or shared services environment. The role is responsible for...

Concentrix is seeking a Supervisor, Training to oversee the analysis, scheduling, and implementation of classroom training and Transactional Monitoring across client programs. You will supervise Evaluators and Trainers, cultivate strong client and department relationships, and drive performance improvements to reduce costs and increase revenue. The role...

OverviewHealthcare Quality Manager - 120,000 - 135,000php URGENTLY HIRING!!!QualificationsBPO Healthcare Quality Experience for more than 5 yearsHas 2 years of experience in a Healthcare vertical accounts as a Quality ManagerHas been in the quality spectrum for more than 8 years totalCan start ASAPWilling to accept a Max salary of 120k - 135k per monthSend...

Sino Sagility in Quezon City, Philippines, seeks a Manager to monitor and evaluate customer interactions across channels, delivering insights to improve quality, CSAT, and operations. The role involves coaching, process improvement, and ensuring regulatory compliance.You will lead quality management initiatives across audits, training, and policy...