customer experience quality manager jobs in Pasig

TaskUs seeks a VP of Quality to drive global quality initiatives across eleven lines of business and lead a team of customer experience managers. The role focuses on delivering actionable insights and governance to improve customer experiences worldwide.The position requires a Six Sigma Black Belt, 15+ years in leadership within BPO/ITES, and exceptional...

We’re looking for a Customer Experience Manager who will champion service excellence across every customer touchpoint. In this role, you’ll design and lead training and quality programs that turn customer insights into consistent, empathetic, and high-quality experiences. You’ll use data, coaching, and cross‑functional collaboration to raise service...

Role: Customer Experience Manager Employment Type: Full-Time - TalentPop Managed Service Location(s): Philippines + Africa Schedule / Time Zone Expectations: Days : Monday - Friday Hours : 7/8:00 AM to 4/5:00 PM US Eastern Time Flexible TalentPop Managed Service: This position is part of TalentPop’s Managed Services offering and will be...

A prominent customer service firm in Metro Manila seeks a Customer Service Manager to oversee their team, develop policies, and improve client engagement. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer service or account management. Strong English proficiency and excellent people skills are essential. This role is...

Acquire Intelligence in Pasig City, Philippines seeks a Quality Analyst to ensure agents meet quality standards. You will monitor transactions, provide coaching, and collaborate with Operations, Training, and HR to drive improvements and compliance.The role emphasizes end-to-end monitoring, root-cause data analysis, and timely reporting of QA metrics to...

Acquire Intelligence is seeking a Quality Analyst at its Ortigas site in Pasig City, Philippines. You will monitor agent interactions, ensure compliance with QA guidelines, and drive continuous improvement through coaching, data analysis, and trend reporting.The role requires a bachelor’s degree and 2+ years in BPO, with 1+ year in QA or customer...

Compass Experience Labs LLC is a full-service BPO partnering with brands to power growth through exceptional customer experience. The Quality Analyst ensures client and Compass quality outcomes by auditing agents and providing coaching to Team Leads.Responsibilities include audits across channels, weekly coaching, QA reporting, and collaborating on process...

A leading digital services provider is seeking a VP, Quality based in Pasig, Philippines. You will lead a team to enhance customer experience by implementing actionable insights and driving quality initiatives globally. The ideal candidate will have over 15 years of management experience with a strong leadership presence, a Six Sigma Black Belt...

DescriptionVector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on...

Lead Logistics Customer Experience Manager Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of...

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

Philippines Customer Experience and Logistics Manager This role will oversee national operations including logistics, warehouse, transportation, and customer service What you'll be responsible for Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer-specific requirements. Develop and steer the...

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service. This role is suited to...

About Lavu , Inc. Lavu helps profitable high-growth restaurants run seamlessly and move money effortlessly - maximizing control, eliminating fees, and increasing profitability. We unify restaurant operations and finance into one simple, easy-to-use platform so owners can run, pay, get paid, and grow. We're transforming how restaurants operate with our...

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service. This role is suited to...

A financial services company in Pasig is seeking a Customer Service Manager to lead and mentor a team of representatives. This role focuses on overseeing support operations, improving processes, and enhancing customer experience. Candidates should possess a bachelor's degree and have at least 3 years of managerial experience in customer service. An...

Symbos is seeking a detail-oriented Quality Analyst to support QA activities across customer-facing operations in our Australian network. You will evaluate interactions, identify trends and provide evidence-based feedback to drive continuous improvement.The role suits someone with 1-3 years in contact centres or BPO, strong analytical skills, Excel...

Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of...

We’re hiring: Quality Manager (Minimum 4–5 years experience – BPO) Location: Pasig City | Onsite | Night Shift Account: Healthcare (BPO) Compensation ₱80,000 to ₱85,000 basic salary ₱10,000 allowance Qualifications (Strict) Minimum 4–5 years experience as Quality Manager in BPO Must have at least 4–5 years tenure in one company Strong...

TELUS Digital is seeking a Customer Experience Analyst to monitor service interactions across calls, emails, chat, and back-office work. The role focuses on driving consistent quality assurance and excellent customer experience, maintaining client confidence and loyalty.You will analyze data, draft recommendations to improve service, and generate reports on...