customer experience quality manager

Company DescriptionAboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth...

Compensation: PHP 70,000 - PHP 100,000 - monthlyCompany DescriptionAboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we...

Compensation: PHP 70,000 - PHP 100,000 - monthly Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin,...

Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth...

Job Description Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding...

International SOS in Metro Manila is seeking a Quality Assistant Manager/Manager to support service delivery excellence. You will advise on quality tools, monitor performance, and drive process improvements to enhance customer satisfaction. You will conduct audits, prepare monthly quality reports, and collaborate with Service Delivery and L&D on training...

TP is seeking a Quality Assurance Manager to lead the QA function across customer service, sales, technical support, or back-office operations in a BPO setting. You will drive performance excellence through monitoring, calibration, coaching, and root cause analysis to meet client requirements and improve processes.The role focuses on governance, performance...

International SOS in Metro Manila is seeking a Quality Assistant Manager/Manager to support service delivery excellence. You will advise on quality tools, monitor performance, and drive process improvements to enhance customer satisfaction.You will conduct audits, prepare monthly quality reports, and collaborate with Service Delivery and L&D on training...

International SOS in Metro Manila is seeking a Quality Assistant Manager/Manager to support service delivery excellence. You will advise on quality tools, monitor performance, and drive process improvements to enhance customer satisfaction.You will conduct audits, prepare monthly quality reports, and collaborate with Service Delivery and L&D on training...

Confidential is seeking a Customer Experience Analyst to monitor frontline agent interactions across calls, emails, and chat, and perform root-cause analysis to uphold quality assurance and exceptional customer experience.The role includes transaction monitoring, reporting, targeted analysis, and calibration activities, with nesting and coaching support to...

Teleperformance is seeking a Quality Assurance professional to monitor and evaluate customer service interactions in a fast-paced call center environment. You will conduct QA evaluations using established scorecards and provide actionable feedback to drive continuous improvement.Ideal candidates will have a strong background in QA, customer service, and...

BDO Unibank, Inc. invites applications for a Service Quality Officer in Cebu City, Philippines. This role focuses on monitoring call, email, and social media interactions by Customer Service Officers and implementing quality initiatives to boost operational efficiency and customer experience.You will lead QA activities, identify trends, coach staff, and...

Probe Group is seeking a quality assurance specialist to monitor and evaluate customer interactions across calls, emails, and chats, ensuring service excellence and adherence to standards.You will collect and analyze KPI data, prepare insightful quality reports for stakeholders, coach agents with constructive feedback, ensure compliance with procedures, and...

VXI Global Holdings B.V. (Philippines) is seeking a Quality Analyst to monitor and evaluate transactions for exceptional customer service and technical resolution.You will deliver feedback to Operations for continuous improvement and support a fast-growing team of enthusiastic professionals.The role requires keen attention to detail and strong communication...

Hammerjack Pty Ltd in the Philippines seeks a Quality Assurance Manager to lead quality across customer service, sales, technical support, and back-office operations in a BPO setting. You will drive performance through monitoring, coaching, root cause analysis, and calibration programs to support client satisfaction.Responsibilities include governance,...

A leading digital services provider is seeking a VP, Quality based in Pasig, Philippines. You will lead a team to enhance customer experience by implementing actionable insights and driving quality initiatives globally. The ideal candidate will have over 15 years of management experience with a strong leadership presence, a Six Sigma Black Belt...

Company DescriptionYou are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in...

ExlService Holdings, Inc. in the Philippines (Metro Manila) is seeking a Classroom Management/Modules/Up-training role to monitor agent calls, identify coaching needs, and drive improvements in customer experience through targeted training programs and materials development.You will conduct one-on-one coaching, lead learning sessions for agents and support...

Acquire Intelligence in Pasig City, Philippines seeks a Quality Analyst to ensure agents meet quality standards. You will monitor transactions, provide coaching, and collaborate with Operations, Training, and HR to drive improvements and compliance.The role emphasizes end-to-end monitoring, root-cause data analysis, and timely reporting of QA metrics to...

Michael Page client seeks a senior leader to drive nationwide aftersales service, quality, and customer experience excellence, while leading transformation to improve service, quality, and performance.The role requires 10+ years in aftersales/quality, 3–5 years in senior leadership, and a strong track record of leading large teams and KPI-driven...