customer experience quality manager

Company DescriptionAboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth...

Compensation: PHP 70,000 - PHP 100,000 - monthly Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin,...

International SOS in Metro Manila is seeking a Quality Assistant Manager/Manager to support service delivery excellence. You will advise on quality tools, monitor performance, and drive process improvements to enhance customer satisfaction. You will conduct audits, prepare monthly quality reports, and collaborate with Service Delivery and L&D on training...

International SOS in Metro Manila is seeking a Quality Assistant Manager/Manager to support service delivery excellence. You will advise on quality tools, monitor performance, and drive process improvements to enhance customer satisfaction. You will conduct audits, prepare monthly quality reports, and collaborate with Service Delivery and L&D on training...

Atain is seeking a Senior Quality Manager to own the QA strategy for a large Travel customer across voice, chat, email, and social channels. This hands-on leadership role requires driving customer experience KPIs, partnering with Operations and Training, and ensuring org-wide quality alignment across Atain sites.The right candidate has 8–10 years in...

Position Purpose: The Customer Experience/Quality Assurance Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment that is supportive of a...

International SOS in Metro Manila is seeking a Quality Assistant Manager/Manager to support service delivery excellence. You will advise on quality tools, monitor performance, and drive process improvements to enhance customer satisfaction.You will conduct audits, prepare monthly quality reports, and collaborate with Service Delivery and L&D on training...

Mission Key missions of the position Transformation of Customer quality organisation by keeping “customer Centric” approach Lead by example while solving complex quality challenges (internal and external) Creating agile and resilient team to overcome business challenges and demonstrate sustainability and product reliability Responsibilities Primary...

Acquire Intelligence is seeking a Quality Analyst for our Ortigas Site in Pasig City, Philippines. You will monitor agent transactions, coach staff, and ensure QA requirements for campaigns are met and exceeded.You will collaborate with Operations, Training, HR, and clients to develop agents through calibration, data analysis, and process improvements, while...

TaskUs is hiring a Director for Quality to drive the transactional quality program across regions and lead a centralized global team in meeting audit and KPI targets. The role collaborates across site ops, client services, and data science to enhance customer experience and operational excellence.The ideal candidate brings 5+ years in quality leadership, Six...

Acquire Intelligence in Pasig City, Philippines seeks a Quality Analyst to ensure agents meet quality standards. You will monitor transactions, provide coaching, and collaborate with Operations, Training, and HR to drive improvements and compliance.The role emphasizes end-to-end monitoring, root-cause data analysis, and timely reporting of QA metrics to...

We’re looking for a Customer Experience Manager who will champion service excellence across every customer touchpoint. In this role, you’ll design and lead training and quality programs that turn customer insights into consistent, empathetic, and high-quality experiences. You’ll use data, coaching, and cross-functional collaboration to raise service...

Customer Experience Manager Location: Mandaluyong Work Setup: Onsite Schedule: Monday–Friday | Morning Shift Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or any related field With at least 5–8 years of relevant experience in Customer Experience, Customer Service, Client Relations, or Customer Success...

DescriptionJob Track Description: Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge. Is accountable for program management functions. General Profile Accountable for team...

Customer Experience Manager Location: Mandaluyong Work Setup: Onsite Schedule: Monday–Friday | Morning Shift Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or any related fieldWith at least 5–8 years of relevant experience in Customer Experience, Customer Service, Client Relations, or Customer Success...

DescriptionWho we areIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse...

About The Job Achieve set targets for the Customer Experience Team by bridging the gap between the customers and Home Credit, and developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction within their customer journey. About The Job Achieve set targets for the Customer Experience Team by bridging the...

We’re looking for a Customer Experience Manager who will champion service excellence across every customer touchpoint. In this role, you’ll design and lead training and quality programs that turn customer insights into consistent, empathetic, and high-quality experiences. You’ll use data, coaching, and cross‑functional collaboration to raise service...

TELUS Digital Philippines is seeking an Operations Quality Analyst-Intermediate who will optimize agent performance and enhance customer experience. You will review agent interactions across calls, emails, chats, and social channels to measure against established metrics and deliver data-driven insights to improve efficiency and quality.You will lead monthly...

A leading digital services provider is seeking a VP, Quality based in Pasig, Philippines. You will lead a team to enhance customer experience by implementing actionable insights and driving quality initiatives globally. The ideal candidate will have over 15 years of management experience with a strong leadership presence, a Six Sigma Black Belt...