customer experience quality manager

Company DescriptionAboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth...

Compensation: PHP 70,000 - PHP 100,000 - monthly Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we...

Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth...

Position Purpose: The Customer Experience/Quality Assurance Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment that is supportive of a...

Atain is seeking a Senior Quality Manager to own the QA strategy for a large Travel customer across voice, chat, email, and social channels. This hands-on leadership role requires driving customer experience KPIs, partnering with Operations and Training, and ensuring org-wide quality alignment across Atain sites.The right candidate has 8–10 years in...

A staffing solutions company is seeking a QA Manager to oversee quality monitoring of customer interactions across calls, emails, and chats. This role involves shaping quality standards, coaching teams, and driving improvements in customer satisfaction. Applicants should have at least 4 years of experience as a QA Team Lead and strong expertise in quality...

TELUS Digital Philippines is seeking an Operations Quality Analyst-Intermediate who will optimize agent performance and enhance customer experience. You will review agent interactions across calls, emails, chats, and social channels to measure against established metrics and deliver data-driven insights to improve efficiency and quality. You will lead...

VXI PH Bridgetowne is seeking a detail-oriented Bridgetowne Customer Experience Advisor to ensure top-notch customer service. You will monitor interactions for QA, provide feedback, and collaborate on training materials to uplift overall experience. You will prepare reports on quality metrics for management, identify improvement areas, and handle escalations...

Acquire Intelligence is seeking a Quality Analyst for our Ortigas Site in Pasig City, Philippines. You will monitor agent transactions, coach staff, and ensure QA requirements for campaigns are met and exceeded. You will collaborate with Operations, Training, HR, and clients to develop agents through calibration, data analysis, and process improvements,...

Position Purpose: The Customer Experience/Quality Assurance Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment that is supportive of a...

Mission Key missions of the position Transformation of Customer quality organisation by keeping “customer Centric” approach Lead by example while solving complex quality challenges (internal and external) Creating agile and resilient team to overcome business challenges and demonstrate sustainability and product reliability Responsibilities Primary...

We’re looking for a Customer Experience Manager who will champion service excellence across every customer touchpoint. In this role, you’ll design and lead training and quality programs that turn customer insights into consistent, empathetic, and high-quality experiences. You’ll use data, coaching, and cross-functional collaboration to raise service...

Customer Experience Manager Location: Mandaluyong Work Setup: Onsite Schedule: Monday–Friday | Morning Shift Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or any related field With at least 5–8 years of relevant experience in Customer Experience, Customer Service, Client Relations, or Customer Success...

DescriptionJob Track Description: Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge. Is accountable for program management functions. General Profile Accountable for team...

Customer Experience Manager Location: Mandaluyong Work Setup: Onsite Schedule: Monday–Friday | Morning Shift Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or any related fieldWith at least 5–8 years of relevant experience in Customer Experience, Customer Service, Client Relations, or Customer Success...

DescriptionWho we areIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse...

A prominent customer service firm in Metro Manila seeks a Customer Service Manager to oversee their team, develop policies, and improve client engagement. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer service or account management. Strong English proficiency and excellent people skills are essential. This role is...

Tap Growth ai is seeking a Bridgetowne Customer Experience Advisor to monitor customer interactions, provide feedback, and drive service improvements across teams.Based in Bridgetowne, Philippines and working from the office, you will use CRM tools and the Microsoft Office suite to analyze quality metrics and report trends to management. Strong communication...

TaskUs is hiring a Director for Quality to drive the transactional quality program across regions and lead a centralized global team in meeting audit and KPI targets. The role collaborates across site ops, client services, and data science to enhance customer experience and operational excellence.The ideal candidate brings 5+ years in quality leadership, Six...

Acquire Intelligence in Pasig City, Philippines seeks a Quality Analyst to ensure agents meet quality standards. You will monitor transactions, provide coaching, and collaborate with Operations, Training, and HR to drive improvements and compliance.The role emphasizes end-to-end monitoring, root-cause data analysis, and timely reporting of QA metrics to...