customer experience quality manager

Compensation: PHP 70,000 - PHP 100,000 - monthly Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin,...

Compensation: PHP 70,000 - PHP 100,000 - monthly Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we...

TaskUs seeks a VP of Quality to drive global quality initiatives across eleven lines of business and lead a team of customer experience managers. The role focuses on delivering actionable insights and governance to improve customer experiences worldwide. The position requires a Six Sigma Black Belt, 15+ years in leadership within BPO/ITES, and exceptional...

Short Summary Lead – Customer Experience (Quality Analyst) with Sutherland. We are seeking a detail-oriented and analytical Quality Analyst to join our team in the travel industry. The Quality Analyst will be responsible for monitoring and evaluating customer interactions across various channels (voice, chat, email) to ensure compliance with company...

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Quality Analyst Quality Assurance Quezon City, NCR, PH 30+ days ago Requisition ID: 4168 Ready to elevate customer experiences across voice, email, and chat channels? SupportNinja is looking for...

Rose Bakeshop seeks a proactive Customer Experience Officer to monitor and improve service standards across branches in Davao City. You will handle customer concerns and oversee mystery shopping to drive better performance. The role requires strong communication, data analysis, and reporting skills, with experience in customer service or quality assurance....

Grand Canyon Multi-Holdings, Inc. in Iloilo City seeks an Audit/Quality Assurance specialist to conduct audits of customer interactions across phone, email, chat, and social media, ensuring alignment with CX standards. You will review feedback and service records, monitor compliance with QA guidelines, analyze journey data, and prepare reports with...

Confidential Careers seeks a Customer Experience Analyst to monitor frontline CSRs’ calls, emails, and chats and perform root-cause analysis to boost quality and client trust. The role covers transaction monitoring, reporting, targeted analysis, investigations of customer complaints, calibrations, call listening, and nesting support for new hires to...

Sutherland is seeking a leadership-oriented Quality Analyst to join our on-site team in the Philippines. The role focuses on leading Customer Experience/Quality Analysis efforts, performing CX observations, and driving improvements across assigned teams. Strong English communication, MS Office proficiency, and data-driven insights are essential. Ideal...

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...

The Customer Experience Manager-Enablement owns the building of Customer Experience (CX) culture and capability across the organization, ensuring that CX values, service standards, and customer-centric practices are understood, adopted, and reflected in how people at every level think, decide, and behave. From frontline store staff to head office teams to...

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most...

DescriptionJob Track Description: Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge. Is accountable for program management functions. General Profile Accountable for team...

Customer Support Quality Assurance & Support Customer management Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team) Education: Bachelor's degree or equivalent in any discipline Language: Proficiency in English Experience: Four (4) years of relevant work experience FedEx was built on a philosophy that...

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

Customer Experience Manager Key Responsibilities Billing and Collection Management: Lead daily billing and collection operations, including Statement of Account (SOA) issuance, payment tracking, and official receipt generation. Drive collection efficiency, manage overdue accounts, negotiate payment arrangements, and monitor account aging while preparing...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...