customer experience quality manager jobs in Manila

The Customer Experience Manager-Enablement owns the building of Customer Experience (CX) culture and capability across the organization, ensuring that CX values, service standards, and customer-centric practices are understood, adopted, and reflected in how people at every level think, decide, and behave. From frontline store staff to head office teams to...

WNS, part of Capgemini, is seeking a Quality Assurance professional to monitor calls, chats, and emails to ensure quality and compliance. Join a growing BPO quality team and contribute to performance dashboards and client satisfaction. The role requires at least 1 year of QA experience in BPO, strong communication, and proficiency in MS Office; training and...

UNObank, Inc. is recruiting a Customer Relations Manager in Manila to lead the customer complaint function and drive timely resolutions. You will manage escalations, service recovery, and communications, working closely with Operations, Compliance, Fraud/Risk, Product, and Technology to protect customer interests. The role reports to the Training, Quality...

Description Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us. Our...

TaskUs seeks a VP of Quality to drive global quality initiatives across eleven lines of business and lead a team of customer experience managers. The role focuses on delivering actionable insights and governance to improve customer experiences worldwide. The position requires a Six Sigma Black Belt, 15+ years in leadership within BPO/ITES, and exceptional...

Short Summary Lead – Customer Experience (Quality Analyst) with Sutherland. We are seeking a detail-oriented and analytical Quality Analyst to join our team in the travel industry. The Quality Analyst will be responsible for monitoring and evaluating customer interactions across various channels (voice, chat, email) to ensure compliance with company...

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Quality Analyst Quality Assurance Quezon City, NCR, PH 30+ days ago Requisition ID: 4168 Ready to elevate customer experiences across voice, email, and chat channels? SupportNinja is looking for...

WNS, part of Capgemini, is seeking a Quality Assurance Specialist for our Manila hub. You will monitor calls, chats, and emails to ensure quality standards and client requirements are met, and help produce reports and dashboards that track performance. With at least 1 year of BPO QA experience, you will apply strong customer service and communication skills,...

Confidential Careers seeks a Customer Experience Analyst to monitor frontline CSRs’ calls, emails, and chats and perform root-cause analysis to boost quality and client trust. The role covers transaction monitoring, reporting, targeted analysis, investigations of customer complaints, calibrations, call listening, and nesting support for new hires to...

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...

Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of...

Customer Experience Manager Key Responsibilities Billing and Collection Management: Lead daily billing and collection operations, including Statement of Account (SOA) issuance, payment tracking, and official receipt generation. Drive collection efficiency, manage overdue accounts, negotiate payment arrangements, and monitor account aging while preparing...

Acquire Intelligence is seeking a Quality Analyst at its Ortigas site in Pasig City, Philippines. You will monitor agent interactions, ensure compliance with QA guidelines, and drive continuous improvement through coaching, data analysis, and trend reporting. The role requires a bachelor’s degree and 2+ years in BPO, with 1+ year in QA or customer...

Konnet International Philippines Inc. is seeking a Store Manager to oversee daily store operations, drive sales, and lead a high-performing team. You will manage inventory, ensure customer satisfaction, and execute visual merchandising and promotions across locations. The role requires a Bachelor's degree and 3–5 years in retail, with at least 2 years in a...

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service. This role is suited to...

The Bistro Group is seeking an experienced Front-of-House Manager to oversee Randy's Donuts store operations in the Philippines. You will lead front-of-house staff, manage schedules, training, and performance, and drive sales through upselling and promotions while preserving product quality and presentation. You will focus on delivering excellent customer...

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests,...

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

Job Track Description: • Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions. • Requires broad technical expertise and company/industry knowledge. • Is accountable for program management functions. General Profile •...

Quality Assistant Manager/Manager(Contact Center Experience) TheQuality Assistant Manager/Manager will support the delivery of service excellence by working closely with the service delivery team. This role is responsible for advising on quality tools and best practices, monitoring service delivery performance, and identifying opportunities for process...