command center

Description• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications• Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis• Opens an incident record (ticket) when an event trend is visible which may lead to...

Communication managementMonitor and manage multiple communication platforms including radios, phones, email, chat systems, and internal communication tools.Receive, interpret, and prioritize incoming communications from various sources (e.g., field personnel, external agencies, internal departments).Accurately record and log all significant communications...

Job Description Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis Opens an incident record (ticket) when an event trend is visible which may lead to a...

Job Description Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis Opens an incident record (ticket) when an event trend is visible which may lead to a...

Qualifications: A minimum of 7+ years of experience in technology operations, command center, NOC, or IT service operations environments supporting business-critical systems. Demonstrated experience working in 24x7 operations, including shift-based environments, incident escalation, and service restoration. Progressive people management experience,...

Role Overview The Command Center Senior Manager provides senior leadership for 24x7 technology operations, overseeing Network Operations, Compute Operations, and Major Incident Management. The role is accountable for reliable service delivery, effective service restoration, and consistent operational execution across all shifts. As the senior operational...

Employment Type: Full TimeLocation: PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati CityWork Schedule: Fixed Day Shift (8am to 5pm) w/ possible shift rotationWork Set-up: 100% onsite w/ possible On-Call arrangementRole Objective:Ensures IT service availability and minimises the AIA’s business impact of IT service outages through...

Employment Type:Full Time Location:PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati City Work Schedule:Fixed Day Shift (8am to 5pm) w/ possible shift rotation Work Set-up:100% onsite w/ possible On-Call arrangementRole Objective: Ensures IT service availability and minimises the AIA’s business impact of IT service outages through...

Lead mission-critical operations with enterprise-wide impact Drive strategic incident management in a global environment About Our Client The company is a shared services of one of the biggest grocery stores in the US. Job Description Lead end-to-end Command Center operations covering NOC, Compute Operations, and Major Incident Management. Act as the...

AIA Digital+ Philippines is seeking a Command Center Operations Lead to ensure IT service availability and minimize business impact from outages. The role focuses on monitoring, patching, change and incident management while aligning with business priorities. You will guide 24/7 shift operations, mentor a team, and maintain clear, up-to-date documentation to...

Employment Type: Full Time Location: PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati City Work Schedule: Fixed Day Shift (8am to 5pm) w/ possible shift rotation Work Set-up: 100% onsite w/ possible On-Call arrangement Role Objective: Ensures IT service availability and minimises the AIA’s business impact of IT service...

Lead mission-critical operations with enterprise-wide impact Drive strategic incident management in a global environment About Our Client The company is a shared services of one of the biggest grocery stores in the US. Job Description Lead end-to-end Command Center operations covering NOC, Compute Operations, and Major Incident Management. Act as the...

Are you ready to shape a better tomorrow?AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

Concentrix Philippines is seeking a Workforce Management Manager to lead a Real-time operations team within our Command Center. The role focuses on maintaining optimal labor utilization, cost control, and service levels across multiple sites, with a strong emphasis on data-driven decision making.You will monitor call volumes and trends, coordinate with...

Hammerjack Pty Ltd is seeking a seasoned operations leader to manage technology operations, NOC, and IT service operations within a 24x7 environment. The role emphasizes incident and major incident management, collaboration with global stakeholders, and driving service reliability through ITSM processes.You will coordinate across networking, compute, and...

A leading human resources solutions provider in Quezon City is looking for a Command Center Team Lead to manage workforce operations, ensuring optimal resource allocation and compliance with performance standards. The ideal candidate should have over 4 years of experience in workforce management, strong analytical skills, and proficiency in reporting tools...

We are looking for Command Center Operations Lead to ensure IT service availability and minimizes the AIA’s business impact of IT service outages through the effective management.This role contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for...

Job Description About This Job: The Workforce Coordinator is responsible for controlling traffic across our voice, chat, and email channels. In addition to skill prioritization, forecasting and planning, this position includes identifying call volume anomalies and escalating it to the Sr. Workforce Management Analyst. This person will be required to ensure...

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...

Hammerjack Pty Ltd in the Philippines is seeking a Command Center Senior Manager for a full onsite role in BGC Taguig. You will lead technology operations, oversee the command center, and ensure service availability for critical systems.The position requires experience in 24x7 environments and strong incident management. Candidates should have 7+ years in IT...