command center jobs in Quezon City

Command Center Team Lead - Workforce Management AddForce Human Resources Solution Inc. On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Performance Bonus Government Mandated Benefits 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays Insurance Health & Wellness Professional Development ...

Grand Meritus Security Agency is seeking a Command Center Shift Duty Staff to monitor security accounts, coordinate responses, and document incidents across client accounts. The role requires maintaining logs, escalating critical issues, and ensuring confidentiality of sensitive information.It offers rotating shifts, including nights and weekends, with a...

A leading human resources solutions provider in Quezon City is looking for a Command Center Team Lead to manage workforce operations, ensuring optimal resource allocation and compliance with performance standards. The ideal candidate should have over 4 years of experience in workforce management, strong analytical skills, and proficiency in reporting tools...

About the role The Command Center Shift Duty Staff or Officer is responsible for assisting in the continuous monitoring, coordination, documentation, and escalation of security operational concerns across all CGroup security accounts during the assigned shift. The position serves as an on-duty operations monitoring and coordination officer who maintains...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

Command|Link is a global SaaS platform delivering network, voice services and IT security solutions. This 100% remote role centers on owning large backend systems relied on by Fortune 1000 companies, primarily written in Go and Python.You will design, build, and operate service components and data pipelines, mentor peers, and lead incidents to drive...

Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team. Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence. Provide ad hoc reporting as needed to show adherence to scheduled events within site. Assist in...

A leading customer service provider in Quezon City is seeking individuals to assist customers with inquiries regarding electronic products and services. Candidates should have a high school diploma and 0–2 years of experience in customer service or call center. Strong communication and interpersonal skills are required, along with a solid command of the...

Ubiquity in Metro Manila is seeking a Team Leader to supervise a group of agents, coach them toward achieving KPIs, and ensure training on product and policy updates. The role focuses on performance management, escalations handling, and collaboration with the Global Command Center.The ideal candidate will have 2+ years in customer support or financial...

Accountabilities and Responsibilities 1. Define Customer Success Outcomes Up Front Establish clear success outcomes for the role, including customer retention, adoption growth, reduced at-risk accounts, stronger agency references, improved training engagement, and more consistent Voice of Customer documentation. Define measurable targets and review...

Assist customers with inquiries regarding electronic products and services.Provide top-notch customer service and support through phone and online communication.Collaborate with team members to achieve sales targets and quality standards.Maintain accurate records of customer interactions and transactions.Identify customer needs and recommend appropriate...

Key Roles and Responsibilities:-Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.Self-starter with a sense of urgency, capable of working effectively under pressure.Professional demeanor with the...

Job Description: Discover your 100% YOU with MicroSourcing! Position: A/V Design Engineer Work setup: Work from Home | Night shift Why join MicroSourcing? You’ll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...

## Contract & Procurement SpecialistsQUEZON CITY, National Capital Region (Manila), PhilippinesProfessional* Email* X* LinkedInApply nowIntroductionA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI...

ibex Quezon City, National Capital Region, PhilippinesJob OverviewWe are seeking a Customer Service Agent - Cubao to join our team at ibexThis job can be based out of any of the following sites: Alabang, Paranaque, Cubao, Mandaluyong, PasigResponsibilitiesManage incoming calls from customers.Assess customer’s needs and guide the customer accordingly.Use...

Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance....

Philippine-Based Applicants Only About the Role WE'RE HIRING: LOGISTICS COORDINATOR Remote | Night Shift / U.S. Hours | ACTIVE POOLING Philippine-Based Applicants Only BlackLabel VP is actively building its talent pool of experienced Logistics Coordinators for upcoming client opportunities in the U.S. freight and logistics industry. We are seeking...

Your potential has a place here with TTEC’s award-winning employment experience. As a Principal/Senior Network Engineer working remotely within Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work®...

Job SummaryThe Workforce Queue Analyst is responsible for real-time monitoring and analysis of contact center queues and agent performance to ensure optimal service levels and efficient resource utilization. This role focuses on proactive identification and resolution of queue-related issues, contributing to a seamless customer experience.Job...

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology...