call center manager

A Call Center Manager manages and leads the overall call center operations, with the primary role of ensuring efficient workforce utilization, appropriate staffing and scheduling, and consistent achievement of operational performance targets. TASKS: Managing the day-to-day planning, operations, and problem-solving of the call center to meet required...

Job Description: POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a...

Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling, staffing allocation, and cross-functional collaboration Customer Experience Enhancement Analyze customer interaction data...

Benefits Employee Recognition and Rewards Performance Bonus Government Mandated Benefits 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS Insurance Health & Wellness Life Insurance, HMO Time Off & Leave Sick Leave Responsibilities: Sales Leadership & Strategy Lead the team in meeting and exceeding revenue targets. Generate...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

Job Description: POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a...

Job Description: POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a...

About the job Call Center Quality Manager - Alabang TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang). The pre-screening interview will be conducted over the phone. About the job Quality Manager (Alabang) Responsibilities Responsible for designing new processes for QC functioning to meet client specific requirements;...

About the job Call Center QA Manager - Cebu City About the job QA Manager (Cebu) Schedule: Shifting Schedule Responsibilities Manage a team of 15-20 quality analysts. Monitor agents for compliance with established processes, policies and guidelines. Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation...

Call Center Assistant Manager - Retail (Cebu) About the job Call Center Assistant Manager - Retail (Cebu) Start Date: August 15 Work Arrangement: Fully Onsite in Cebu City Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: At least 2nd-year undergraduateor college graduate Work Experience: 4 to 6 years of experience as a Team Lead in any...

iQor Philippines is seeking a skilled Call Center Supervisor to organize the day-to-day call center operations, guide supervisors, and optimize resources. You will analyze metrics, drive service improvements, and ensure adherence to policies in a fast-paced environment. Required: high school diploma, 5+ years in call center, and 2+ years in supervisory...

Call Center Operations Manager - Retail (Cebu City) Position: Operations Manager - Retail (Cebu) | Onsite Account Type: Retail Start Date: August 15 Work Arrangement: Fully Onsite in Cebu City Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: Bachelor's Degree Work Experience: At least 4 years of experience as an Operations Manager or...

Call Center Workforce Manager (Cebu City) - Onsite About the job Call Center Workforce Manager (Cebu City) - Onsite About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work...

Call Center HRBP Manager (MOA Pasay) - Hybrid About the job Call Center HRBP Manager (MOA Pasay) - Hybrid About the job HRBP Manager (MOA Pasay) | Hybrid Work Setup: Hybrid (twice a week) but additional onsite presence is required based on business needs such as DOLE hearings, groundwork, or addressing employee complaints | Location: MOA Pasay Work...

Call Center Assistant Manager/Team Leader (Alabang) Job Openings Call Center Assistant Manager/Team Leader (Alabang) About the job Call Center Assistant Manager/Team Leader (Alabang) About the job: Assistant Manager/Team Leader (Alabang) | Onsite Work Setup: 100% Onsite (Alabang) Work Schedule: Graveyard shift Responsibilities: Lead and motivate the team:...

TASQ Staffing Solutions is seeking a Call Center HRBP Manager for MOA Pasay in a Hybrid setup (onsite two days, with additional on-site as needed). The role oversees HRBP administrative functions, ensures regulatory compliance, and drives employee relations and engagement within a BPO environment.The ideal candidate has a background in HR/Admin, 3+ years in...

Call Center HRBP Manager (Cebu City) | HybridAbout the job Call Center HRBP Manager (Cebu City) | HybridAbout the job HRBP Manager (Cebu) | HybridWork Setup: Hybrid (twice a week) but additional onsite presence is required based on business needs such as DOLE hearings, groundwork, or addressing employee complaints | Location: CebuWork Schedule:...

LOCATION San Fernando, PH POSITION OVERVIEW MCI is a leading tech‑enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within...

Job Description: POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...