bpo supervisor

Supervisory ResponsibilitiesAs a supervisor, you would manage a team of collection agents or specialists. This involves providing guidance, training, and ensuring that team members adhere to company policies and legal requirements.Handling Escalated CasesYour role would involve dealing with escalated or difficult cases that regular agents are unable to...

Job Title: Team Lead Voice SupportWork Arrangement: OnsiteShift: 24x7 Rotating ShiftsLocation: CebuStart Date: ASAPOpenings: 25 About the Role: We are seeking a proactive and experienced Team Lead to manage a voice support team within a customer service operations environment. The ideal candidate will have a strong background in leading teams, especially...

Select how often (in days) to receive an alert: Create AlertNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Supervisor to join our team in Metro Manila, Quezon (PH-QUE),...

Role Responsibility: 1. Supervise and Lead Teams – Supervise team operations, drive productivity, quality, customer service, and ensure operational targets are consistently achieved. 2.Monitor Performance & Develop People – Monitor agent performance, SLA, KPI, and quality results; conduct coaching, provide real-time support and feedback, and facilitate...

Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.Conduct regular performance evaluations, feedback sessions,...

Key Responsibilities Oversees the QA department’s activities, ensuring the effective delivery of programs and initiatives aligned with individual, operational, and client requirements. Receives and interprets QA directives from clients, cascades requirements to relevant departments, and leads the implementation of necessary programs. Prepares and...

Key Responsibilities Oversees the QA department’s activities, ensuring the effective delivery of programs and initiatives aligned with individual, operational, and client requirements. Receives and interprets QA directives from clients, cascades requirements to relevant departments, and leads the implementation of necessary programs. Prepares...

Responsibilities:Facilitate the development of coach performance by conducting individual coaching sessions on a bi-weekly basis or more frequently, as needed.Ensure that coaches follow the COACH model by observing coaching sessions, evaluating teammate scorecards, and providing feedback using TIERFacilitate daily/weekly performance check-ups to support team...

About the job Japanese BPO Operations Supervisor TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre‑screening interview will be conducted via phone. Position Overview: Japanese Operations Supervisor (Eastwood) Work Schedule: Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to...

About the job Healthcare Supervisor - BPO Job Description: The Supervisor is is responsible for the supervision and leadership of the Patient Account Representatives; both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance...

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    The Call Center Sales Manager is responsible for leading the day-to-day...

Job Summary We are seeking an experienced Operations Supervisor to lead customer service operations supporting business and/or end-consumer clients. This role oversees post-sale technical and non-technical support delivered through remote channels (phone, chat, email) and/or distribution or service center environments. The ideal candidate will drive...

Oversees the activities of the Training department in delivering programs and initiatives that are responsive to individual, operational and client needs Assist in the strategic planning and fiscal management of the department Receives Training instruction from client, communicates the need to the department/s concerned, and directs the implementation of...

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations, including Fortune 500 companies.We are looking for diligent self-starters! Our ideal...

Job Title: Operations Supervisor (BPO)Work Setup: Onsite – Silver CityShift: Graveyard ShiftHeadcount: 16Job OverviewWe are looking for an experienced Operations Supervisor to lead and manage a team in a fast-paced BPO environment. The ideal candidate will be responsible for driving team performance, ensuring service quality, and meeting operational goals...

Job Description Job Title: Operations Supervisor (BPO) Work Setup: Onsite – Silver City Shift: Graveyard Shift Headcount: 16 Job Overview We are looking for an experienced Operations Supervisor to lead and manage a team in a fast-paced BPO environment. The ideal candidate will be responsible for driving team performance, ensuring service quality, and...

Work Setup: Onsite (Davao) Account/Category/Campaign: Operations Non-Negotiable Requirements With BPO Telco / Telco Sales background No specific number of months or years of experience required Key Responsibilities Team Leadership: Hiring, training, scheduling, and evaluating employee performance. Operational Efficiency: Monitoring, improving,...

Work Setup: Onsite (Davao) Account/Category/Campaign: Operations Non-Negotiable Requirements: With BPO Telco / Telco Sales background or with at least 2 years and above of BPO operations supervisor / team leader experience.No specific number of months or years of experience required Key Responsibilities: Team Leadership: Hiring, training,...

Work Setup: Onsite (Makati) Account/Category/Campaign: Operations Non-Negotiable Requirements: With BPO Telco / Telco Sales background or with at least 2 years and above of BPO operations supervisor / team leader experience.No specific number of months or years of experience required Key Responsibilities: Team Leadership: Hiring, training,...

Creation Manager / Supervisor Location: BGC, Taguig Work Arrangement: Full-Time, Onsite Shift: 11:00 PM – 8:00 AM (US Night Shift) Key Responsibilities Team Leadership & Supervision Coach and mentor Sales Assistants to achieve performance targets. Monitor daily activities, including calls, follow-ups, and CRM updates, to ensure quality and...