Senior Executive-Training-Knowledge Management

2 days ago


Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per year

Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality

? Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents

? Monitors and completes daily attendance tracking during the entire process training until nesting

? Formulates effective activities, exercises or assessments for learning improvement

? Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement

? Ensure compliance to client and organizational policies and procedures

? Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents

? Deliberate to identify new hires' needs in training and nesting

? Monitor trainees' post-nesting performance for the first 3 months after being endorsed to operations

? Deliver the training content/context based on the agenda/curriculum

? Demonstrate effective leadership to individuals including new hires and tenured agents

? Implement and demonstrate efficient training methods

? Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs

? Participate in client calls and visits with the supervisor's guidance

? Collaborate with the quality and operations teams for process improvement

? Conduct team huddles and provide floor and online support on process updates

? Develop and implement an effective system for process updates as and when required by the process/clients

Responsibilities: Classroom Management/Modules/Up-training/Initiatives/Quality

? Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents

? Monitors and completes daily attendance tracking during the entire process training until nesting

? Formulates effective activities, exercises or assessments for learning improvement

? Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement

? Ensure compliance to client and organizational policies and procedures

? Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents

? Deliberate to identify new hires' needs in training and nesting

? Monitor trainees' post-nesting performance for the first 3 months after being endorsed to operations

? Deliver the training content/context based on the agenda/curriculum

? Demonstrate effective leadership to individuals including new hires and tenured agents

? Implement and demonstrate efficient training methods

? Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs

? Participate in client calls and visits with the supervisor's guidance

? Collaborate with the quality and operations teams for process improvement

? Conduct team huddles and provide floor and online support on process updates

? Develop and implement an effective system for process updates as and when required by the process/clients

Qualifications: 1 year insurance -life and annuities background

95% reliability in the last 3 months

1 year insurance -life and annuities background

95% reliability in the last 3 months

90% QA scores in the last 3 months

no disciplinary action served

CEF/SpeechX exam score: B2 and above"

"teaching/training background a plus ""



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