Contact Center Trainer

We are seeking a highly skilled Technical Trainer to join our team. As a Technical Trainer, you will be responsible for designing, delivering and managing learning and development programs for new hires. You will align short-term and long-term training initiatives with organizational goals and the evolving needs of supported teams.Key ResponsibilitiesDeliver...

Job Description The Customer Service Trainer designs, delivers, and evaluates training programs for new and existing Customer Service team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Key Duties:Develop and...

Job DescriptionThe Customer Service Trainer designs, delivers, and evaluates training programs for new and existing Customer Service team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Key Duties:Develop and...

Job TitleWe are seeking a skilled Call Center Training Professional to join our organization. As a trainer, you will be responsible for conducting effective training sessions for trainees and collaborating with co-trainers, managers, and other leaders.Key Responsibilities:Develop and deliver comprehensive training programs to enhance the skills of call...

Job Title: Contact Center RepresentativeWe are seeking a skilled and professional Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.Job DescriptionThe ideal candidate will have previous experience in a contact...

Job OpportunityWe are looking for a skilled and experienced engineer to fill the role of Contact Center AI Specialist. In this position, you will work closely with our contact center operations team to design and deploy AI solutions that meet their needs.Key Responsibilities:Collaborate with contact center operational leads to develop scalable AI solutions...

As a Consulting Leader, you will be at the forefront of delivering customer experience (CX) and contact center transformation initiatives. Working with leading CCaaS and CX platforms—including Genesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, and RingCentral—you will lead projects that optimize customer service...

About the RoleThis is a full-time and part-time opportunity to work as a Customer Service Representative in a contact center environment. You will be responsible for handling customer inquiries, resolving issues, and providing a smooth and satisfying customer experience.You must be friendly and reliable with strong communication and interpersonal skills. The...

Job Title:Technical Contact Center SpecialistAbout the Role:We are seeking a skilled Technical Contact Center Specialist to drive the implementation of Contact Center solutions and deliver exceptional customer service. As a key member of our team, you will be responsible for managing project implementations, assessing customer requirements, and recommending...

Job DescriptionBusiness Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Job Description - Grade SpecificDefines the methods and the business...