Team Leader

6 hours ago

Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time ₱2,000,000 - ₱2,500,000 per year


Job Summary:

The Team Leader for Customer Service will oversee a team of Customer Service Agents, ensuring that all inbound inquiries and FNOL claims are handled effectively. The role requires strong leadership skills and experience in the insurance industry, with a focus on customer care and claims management.

Key responsibilities

  • Lead and manage a team of Customer Service Agents, providing guidance and support.
  • Monitor and ensure the quality and accuracy of FNOL call handling and claims processing.
  • Develop and implement training programs to enhance team performance and knowledge of insurance products and services.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Address escalated customer issues and work towards resolution in a timely manner.
  • Collaborate with other departments to streamline processes and improve customer service efficiency.

Qualifications & Desired Skills

  • 3 years proven experience in a supervisory role within the insurance industry, specifically in customer service or claims handling.
  • In-depth knowledge of workers' compensation insurance and FNOL procedures.
  • Excellent leadership and team management skills.
  • Strong problem-solving abilities and the capacity to handle escalated issues.
  • Proficiency in using customer service and team management tools.

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