Team Leader

6 hours ago

Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time ₱1,200,000 - ₱3,600,000 per year


Job Title: TEAM LEADER

Reports to: Manager

Location: Ortigas, Philippines

Job Summary

The TEAM LEADER is responsible for managing a team of ambassadors whose focus is to provide great customer experience, upsell customers for them to get the best value for their money, and retain customers in the organization.

Responsibilities include but are not limited to: Improve ambassadors performance by providing coaching, real-time feedback and facilitating developmental activities. He or she will also be accountable for customer and client escalations, agent productivity and is expected to be the main subject matter expert to his team.

Primary Responsibilities:

  • Transfers client-specific knowledge to ambassadors to ensure high quality service, increase in upsell, and retention rate
  • Works closely with managers, client SMEs and ambassadors to assess opportunities, generate action plans, and meet targets set by the clients
  • Provides daily, weekly and monthly team performance reports
  • Monitors calls and identifies improvement opportunities as topics for continuous and consistent training and coaching sessions
  • Participates in the development, implementation, and update of training content
  • Ability to logically assess difficult situations in a timely manner and provide solutions while prioritizing employee, client and customer satisfaction
  • Creates departmental correspondence and reports and responds to customers through verbal and written communications
  • Coordinates work and vacation schedules of team members

Qualifications:

  • At least 2 years in BPO
  • Strong background in Customer Services, Sales and Retention/Winback
  • Amenable to work WOS/WFH Set Up.
  • Able to handle 15-20 agents

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    We are an Australia-based company in search of a dynamic and brilliant Finance Team Leader. Successful candidate should be willing to work in dayshift and onsite in Ortigas, Pasig.As the Finance Team Leader, you will be part of the team providing leadership on workstreams and assisting the financial controller in effectively meeting deliverables and managing...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱40,000 - ₱80,000 per year

    Alta Resources is HiringSummary The Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi- faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team...

  • Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines TaskUs Full time ₱120,000 - ₱150,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Alta Resources is HiringSummaryThe Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi- faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team...

  • Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPOSITION DESCRIPTIONJob title: Team LeaderSite: BetaShift: 24 / 7 (Shifting schedule)Reporting to: Operations...

  • Team Leader

    6 hours ago

    Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time ₱2,000,000 - ₱2,500,000 per year

    Job Summary: The Team Leader for Customer Service will oversee a team of Customer Service Agents, ensuring that all inbound inquiries and FNOL claims are handled effectively. The role requires strong leadership skills and experience in the insurance industry, with a focus on customer care and claims management.Key responsibilitiesLead and manage a team...

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines Niu Professional Inc. Full time ₱1,000,000 - ₱2,000,000 per year

    Job description:Own KPIs and work with the team towards achieving them each day/month/yearCoaching, mentoring, and motivating collections team members.Keep track of, RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.Manage incentive, rewards, and overtime tracking.Manage...

  • Material Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldMaterial Team Leader (Onsite)Beta Site, PhilippinesReporting to: Operations ManagerWe're an award-winning global...

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱400,000 - ₱800,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our team is composed of...

  • Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱400,000 - ₱800,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our team is composed of...