Technical Support Specialist

4 days ago

San Fernando, Central Luzon, Philippines J-K Network Manpower Services Full time ₱360,000 - ₱414,000 per year

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COMPANY PROFILE:

A global business process outsourcing (BPO) firm providing customer support, technical services, and recruitment solutions.

Position: Technical Support Specialist

Industry: BPO / IT Support Services

Location: Clark, Pampanga

Schedule: Night Shift

Salary Range: Php 30,000 – Php 34,500

Work Arrangement: Onsite

JOB REQUIREMENTS:

  • At least 2 years of experience in technical support, IT help desk, or customer service in a global setting
  • Solid knowledge of software installation, networking fundamentals, and remote access tools
  • Strong English communication skills, both verbal and written
  • Skilled in configuring and troubleshooting LAN ports, IP addresses, and Ethernet connections
  • Familiarity with remote desktop applications and ticketing platforms (e.g., TeamViewer, AnyDesk, Zendesk, Jira Service Desk)

JOB RESPONSIBILITIES:

  • Deliver technical support and resolve issues using remote desktop tools
  • Diagnose and fix network configurations and hardware-related concerns
  • Assist clients with software installation and IT-related tasks
  • Manage support tickets and ensure timely resolution
  • Uphold service quality standards in a fast-paced, 24/7 support environment

RECRUITMENT PROCESS (Onsite):

  • HR Interview
  • Hiring Manager Interview
  • Job Offer

Job Type: Full-time

Pay: Php30, Php34,500.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Work Location: In person

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