Healthcare Team Leader

2 weeks ago

Cebu City, Central Visayas, Philippines First Source Solutions Limited Full time ₱900,000 - ₱1,200,000 per year
  • Leads a team of 12–20 customer service associates, motivating them to consistently achieve the team's SLA targets.
  • Consistently meets all KPIs and SLAs set by the client, with strict adherence to quality standards.
  • Conducts floor-walks for at least 5.5 hours daily to supervise, coordinate, and monitor associate activities, ensuring prompt, courteous, and accurate responses to customer queries.
  • Ensures efficient and high-quality operations through effective planning, leadership, coordination, and organization.

Key Skills
  • Strong organizational, planning, and analytical skills.
  • Proficient in basic arithmetic and statistical analysis for reporting and data interpretation.
  • Effective problem-solving abilities.

People Management & Coaching
  • Handles escalations and process-related queries, and resolves grievances not handled at the associate level.
  • Monitors calls and chats, provides constructive feedback, and conducts regular coaching to improve team performance.
  • Collaborates with the Quality team for feedback on performance and quality scores.
  • Conducts monthly and confirmation appraisals by the 7th of each month and delivers performance feedback.

Operational Oversight
  • Prioritizes and assigns tasks to associates and implements corrective measures for operational issues such as scheduling, break management, and overtime adjustments.
  • Develops strategies to reduce attrition and absenteeism.
  • Organizes and facilitates training programs for associate development.

Cross-Functional Collaboration
  • Coordinates with departments such as HR and Administration to address policy-related queries, statutory compliance, and administrative requirements.

Team Engagement & Communication
  • Conducts daily briefings and debriefings at the start and end of each shift.
  • Organizes weekly team meetings to communicate updates on process changes, quality concerns, and performance metrics.
  • Leads the rewards and recognition program to celebrate team achievements.
  • Plans monthly team outings in collaboration with team members to foster engagement and morale.

Qualifications
  • Experience: 1–2 years of supervisory experience
  • Education: Undergraduate or Graduate degree.
  • Technical Skills: Excellent knowledge of MS Office, especially Excel.

  • Healthcare Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Firstsource Full time ₱400,000 - ₱1,200,000 per year

    Designation: Team LeaderDepartment: OperationsLocation: Cebu, PHReport to: ManagerWork Set-up:WFO (as per business demand)Role SummaryTheTeam Leaderis responsible for managing a team of 12–20 customer service associates, ensuring consistent achievement of client-defined KPIs and SLAs. The role requires strong leadership, people management, and operational...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Elevare dynamics Full time ₱1,200,000 - ₱1,800,000 per year

    / RequirementsJob title: Team LeaderAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: up to 34K packageStart date: ASAPQualifications:• 2nd year completed/College Graduate• At least 2 years experience as a Team Leader in BPO• Preferred Healthcare experience in BPO• With Insurance background,...

  • Team Leader

    4 hours ago

    Cebu City, Central Visayas, Philippines E-Solutions Full time ₱540,000 per year

    Location:1Nito Tower, CebuWork Set Up:Onsite | Full-time & ShiftingSalary:Up to Php 45,000Job Summary:We are looking for aTeam Leaderwith strong billing experience and at least2-4 years of leadershipbackground. This role requires effective communication with clients, providing daily performance reports, and coaching the team on successful sales pitch...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Firstsource Solutions Limited Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Team Leader - Healthcare at Firstsource Solutions Limited, you will play a crucial role in supervising and supporting a team of customer service representatives within the healthcare sector. This full-time position is based in Cebu Central Visayas and involves leading your team to deliver exceptional customer experiences.What you'll be...

  • Team Leader/ Healthcare Insurance

    5 hours ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱492,000 per year

    Qualifications:Need at least 2 years experience as team lead for healthcare Insurance account.At least 2 years completed in collegeAlso we have 50,000 signing bunos.Job Type: Full-timePay: Up to Php41,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:Team lead for healthcare Insurance: 2 years (Preferred)Work Location: In person

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the Position:Team Lead Travel Account (Cebu)Work Setup: Onsite Shift Schedule: 24/7 Support Type: Voice Support Account Nature: Travel Industry Educational Qualification: Undergraduate or College Degree Work Experience: 2 to 3 years of experience as a Team Lead in a travel or Telco voice accountNo to TLs in retail or healthcare lines of business

  • Healthcare Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job Team Lead - Healthcare (Cebu) Nature Of the Account: HealthcareShift Schedule | Restdays: US Business hours; Weekends off Type of Support: Voice Work Arrangement: Onsite (Cebu) Educational Requirement: College Gradute Work Experience:Well versed in a Healthcare account (US benefits)Has relevant experience in supervisory role for 2...

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱80,000 - ₱120,000 per year

    Team Leader – Retail Account (Voice) Tech Tower, Cebu Business Park Work Setup: 100% Onsite Virtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Optimal Unlimited Full time ₱1,500,000 - ₱3,000,000 per year

    Testimony Video: Job Description - Team Leader - Property ManagementAbout the Role:As a Property Management Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led...

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱414,000 - ₱420,000 per year

    Team Leader – Retail Account (Voice)Tech Tower, Cebu Business ParkWork Setup: 100% OnsiteVirtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...