Outbound Call Center Agent

7 days ago


Fort Bonifacio, National Capital Region, Philippines FYB Technologies Full time

Job Summary

The Outbound Call Center Agent is responsible for making outbound calls to US-based clients to promote solar solutions and home renovation services, as well as to set qualified appointments for the sales team. This is an onsite role requiring strong communication skills, professionalism, and the ability to work in a target-driven environment aligned with US business hours.

Key Responsibilities

  • Conduct outbound calls to US prospects using company-provided leads and dialing systems
  • Present and explain solar energy and home renovation services clearly and confidently
  • Qualify leads and assess customer needs based on set criteria
  • Schedule and confirm appointments for US-based sales representatives
  • Accurately log call details, customer information, and outcomes in the CRM
  • Handle objections professionally while maintaining excellent customer service
  • Achieve daily call quotas and monthly appointment targets
  • Adhere to company policies, scripts, and data privacy regulations

Qualifications

  • At least High School Graduate; college level or degree is an advantage
  • With or without prior outbound call center experience (training provided)
  • Experience in US outbound campaigns (Solar, Home Improvement, or Appointment Setting) is a plus
  • Good to excellent English communication skills (neutral or American accent preferred)
  • Willingness to work onsite and follow US time zones

Skills & Competencies

  • Outbound calling and appointment setting
  • Persuasion and objection handling
  • CRM and basic computer navigation
  • Time management and reliability
  • Professional phone etiquette

Work Details

  • Work Setup: Onsite
  • Clients: US-based
  • Schedule: US time zone (Night shift PH time)

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Work Location: In person



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