General Admin

3 hours ago

Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱144,000 - ₱192,000 per year

Key Tasks and Responsibilities:

Administrative Support:

  • Provide general administrative support to various departments as needed.
  • Assist in managing office supplies, equipment, and facilities.
  • Maintain organized files and documentation.

Customer Service Assistance:

  • Respond to customer inquiries via phone, email, and in-person.
  • Assist in resolving customer issues and complaints promptly and effectively.
  • Gather customer feedback to improve service delivery.
  • Update and maintain databases with customer information and feedback.
  • Prepare and distribute confirmation emails and itineraries.

Sales Department Support:

  • Assist the sales team in preparing proposals and presentations.
  • Update and maintain customer relationship management (CRM) systems.
  • Coordinate sales meetings and follow up on leads.
  • Support travel agents with itinerary planning, booking arrangements, and customer inquiries.

Booking Department Duties:

  • Assist in processing and managing travel bookings, including flights, accommodations, and activities.
  • Respond to client inquiries via phone and email, providing accurate information and resolving issues promptly.
  • Coordinate with suppliers and partners to ensure smooth booking operations.
  • Help maintain accurate records of bookings and cancellations.

Visa Department Support:

  • Assist clients with visa application processes and requirements.
  • Maintain up-to-date knowledge of visa regulations and procedures.
  • Communicate with embassies and consulates as necessary.

Research & Development Department Support:

  • Assist the R&D team in developing new travel products, services, or experiences, including researching market trends and customer preferences.
  • Coordinate the administration of research projects related to new travel offerings.
  • Support the creation of itineraries or travel packages for clients, ensuring all logistics are arranged and documented.
  • Help maintain databases that track ongoing R&D projects and their progress in relation to travel trends, customer needs, and business objectives.

Job Types: Full-time, Permanent

Benefits:

  • Paid training
  • Pay raise

Application Question(s):

  • Do you have own laptop to use?

Experience:

  • Administrative: 1 year (Preferred)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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