Arbitration Specialist

Shape the Future of Insurance Dispute Management

In healthcare, every claim tells a story, and every detail shapes the outcome. As part of this industry, you'll decode complex insurance disputes, ensure fairness, and bring clarity to the process. Beyond the deadlines and data, this career also gives you the breathing room to recharge, pursue passions, and thrive outside the office.

What You'll Do

Be part of our client's team as an Arbitration Specialist where you'll perform insurance verifications, collect data, and manage dispute processes with accuracy and independence. You'll ensure fairness, compliance, and efficiency in every case while applying your knowledge of healthcare processes and protocols.

Role Snapshot

Employment type: Full-time

Shift: Night shift

Work setup: Onsite, Cebu

Perks & Benefits You'll Enjoy

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Prime office location in Cebu (accessible by PUVs, near restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to gyms in Ortigas and Makati with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Table

Education and Experience

• High school diploma or equivalent
• At least 6 months of experience in insurance verifications

Skills and Knowledge

• Proficient in Microsoft Office applications (Word, Excel, Access, Outlook)
• Familiarity with insurance verification processes and healthcare terminology

Other Requirements

• Must maintain a professional appearance
• Must report to work regularly and consistently

What You'll Be Doing Daily

• Conduct aggressive follow-ups to collect data from insurance companies
• Perform thorough insurance verifications with a solid understanding of processes and protocols
• Multitask effectively while maintaining high attention to detail
• Enter data accurately with at least 40 WPM typing speed and 90% accuracy
• Work independently with minimal supervision
• Navigate and utilize multiple insurance portals efficiently
• Manage multiple assignments and projects with speed and accuracy
• Perform well under pressure and tight deadlines
• Apply knowledge of medical terminology in day-to-day tasks
• Communicate clearly and professionally, both verbally and in writing
• Organize tasks and information effectively
• Demonstrate strong self-motivation and direction
• Perform other administrative duties as assigned

About the Client

Our client is a trusted leader in healthcare revenue cycle and independent dispute resolution services. With more than 50 years of combined experience, they specialize in out-of-network reimbursement, ensuring providers are fairly compensated under the No Surprises Act and balance billing laws. Leveraging advanced technology, streamlined processes, and deep industry expertise, they transform complex disputes into predictable outcomes-empowering providers, driving sustainability, and shaping the future of healthcare compliance and reimbursement.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra