Senior Quality Lead

1 hour ago

Ortigas Metro Manila, Philippines Enshored Inc. Full time ₱600,000 - ₱800,000 per year

DUTIES AND RESPONSIBILITIES

  • Lead the SQA team including all leadership admin & coaching responsibilities.
  • Review internal audit disputes.
  • Audit the Auditor (ATA) - audit accuracy check.
  • WBR, MBR, & QBR: Quality Results, Analysis, Recommendation & Action Plans.
  • Facilitate weekly quality review with QAs.
  • Update of huddle document and moderation guideline whenever policy updates & clarifications from the client are received.
  • Spearhead weekly sync up with Ops officers.
  • Generate calibration test items.
  • Spearhead weekly internal calibration (with MNL officers).
  • Generate internal calibration report.
  • Spearhead weekly global calibration (with US).
  • Sampling Audit: full 360-cycle review, appeal, analysis, discussion of analysis with stakeholders, discussion w/ agents via huddle session.
  • Liaise with the Training team for upskill/cross-skill needs of operations.
  • QA coverage and scheduling.
  • Onboarding of new QA & SQA.
  • Ad hoc requests from client & stakeholders.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

  • Bachelor's/College degree.
  • Proven interest in technology and how it is changing the world of work.
  • With at least two years of Quality Assurance experience.
  • With at least one year of Sr Quality Assurance experience.

Demonstrated competency in the following areas is also required:

  • Attention to detail.
  • Analytical Skills.
  • Commitment to delivering to the highest quality first time.
  • Proven ability to work to deadlines and under pressure with a positive attitude.
  • Strong communication skills in written English and able to communicate effectively with a team in English.
  • Examples of taking the initiative in a work setting, with positive outcomes.
  • Coaching and development abilities.
  • Ability to lead a team.

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