Customer Care Representative

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don't always know the answer, but we don't give up until we  crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don't just take our word for it; experience the growth yourself

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DUTIES AND RESPONSIBILITIES

• We are committed to our mission to empower property owners and give them control over their businesses through technology built by hoteliers for hoteliers.
• Our Customer Care team plays a crucial part in this mission to provide stellar support to our customers whenever they need us.

Your mission:

• Be part of an amazing team of people, working closely with your team leader and delivering the best service possible to hoteliers and property owners.
• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
• Ensure clients that help them become product experts themselves.
• Build robust relationships with our customers to limit the churn rate.
• Ensure you handle and follow up on troubleshooting issues in the most adapted and efficient way.
• Provide our customers with any advice requested, always looking to go the extra mile.

About you:

• You have outstanding communication skills, both spoken and written in English. 
• You have a strong customer orientation and can adapt to each client to provide a personalized experience.
• Empathy is one of your strongest skills; you can put yourself in the customer's shoes and actively handle their requests.
• Excellent organization and coordination skills; you are a natural problem solver and are not afraid to think outside the box for solutions.

EDUCATION AND/OR EXPERIENCE 

• Bachelor's/College degree
• At least 1 year of experience in a customer-facing role, handling direct communications via chat, phone, and email, in the travel industry

About Enshored 

Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.