Client Service Administrator

1 day ago

Taguig, National Capital Region, Philippines SMHL Business Inc. Full time A$40,000 - A$60,000 per year

Who We Are:

We are an Australian Financial Services Group with a network of over 100 Financial Advisors spanning across Australia. Driven by the purpose of empowering our clients through expert Financial Advice, our Advisors collaborate to craft tailored strategies for every stage of our clients' lives, covering areas such as wealth and retirement planning, superannuation, self-managed superfunds, cash flow management, insurance, Centrelink, aged care, and estate planning.

The Position:

We are on the lookout for full-time Client Service Administrators (CSAs), to serve as the backbone of support for our valued Financial Advisors and Client Service Managers based throughout Australia.

Based in Manila, the primary responsibility of the CSA role is to complete administrative tasks efficiently, with a specific focus on tasks allocated through Xplan, our financial planning software.

Reporting to the Team Leader, who is also situated in Manila, the CSA will play a crucial part in the growth of our newly established Manila office. Ready to handle occasional ad hoc tasks as needed, this position is vital to ensuring we can serve our clients seamlessly. We're on the lookout for individuals who radiate positivity and are enthusiastic about laying the groundwork for our new office's success.

Responsibilities:

  • Collaborate closely with our Australian based Financial Advisors and Client Service Managers (CSMs) to deliver administration services such as:

  • Updating client records accurately in Xplan

  • Document preparation including client review packs
  • Third party research
  • Processing Advice Documents and implementation of advice strategies
  • Completing File Hygiene quality checks on file post implementation
  • Proactively manage task allocation within Xplan and ensure prompt completion of open tasks.
  • Respond promptly to requests and queries received from our valued Advisors and/or CSMs.
  • Ensure all files, correspondence and other documentation are saved in an organised manner in Xplan.
  • Comply with the Company compliance standards and policies relevant to financial services in Australia.

Knowledge, Skills & Experience:

  • Proven experience in a similar administrative role within a Financial Planning company is highly regarded.
  • Proficiency in Microsoft Office Suite, particularly Word, Outlook, and Teams.
  • Experience with Xplan is advantageous, though not mandatory.
  • Exceptional communication skills, both written and verbal.
  • Demonstrated organisational and time management skills.
  • Strong attention to detail.

The organisation is highly focused on developing employees' knowledge within the Financial Planning Industry along with the opportunity for individuals to progress within the organisation as skill level develops

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