Customer Service Associate

1 day ago

Ayala Alabang, National Capital Region, Philippines ZALORA SOUTH EAST ASIA PTE LTD Full time
Customer Service Associate

Responsibilities:
  • Provide an amazing, personalized experience for each customer
  • Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and calls
  • Establish and maintain good relationships with customers
  • Quick to identify solutions in the best interest of both; the customer and the company
  • Take full ownership and follow up closely with customer queries
  • Be proactive in providing the best solutions to meet customer needs
  • Ensure feedback flows to various teams in ZALORA to improve our services
Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree,
  • Proficiency in English; additional languages will be a definite plus (Malay/Mandarin/Cantonese)
  • Proven working experience in the related field 
  • Previous working experience in e-commerce related environment
  • Fresh graduates are encouraged to apply
  • Must be able to work on alternate weekends
 

The ZALORA Story

ZALORA Group is Asia Pacific's leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia and Brunei, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA Group's localized sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

  • customer service associate

    1 day ago

    Ayala Alabang, National Capital Region, Philippines Mulson's Trading Corporation Full time

    Customer Service Associate (Home Appliances Account – After-Sales & Repairs)Work Location: West Service Road, Cupang, Muntinlupa CitySchedule: 9:00 AM – 6:00 PM, Monday to SaturdayJob Summary:The Customer Service Associate handles after-sales concerns related to home appliances, including complaints, repair requests, warranty coordination, and service...

  • Customer Service Associate

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Phils Inc Full time ₱250,000 - ₱312,000 per year

    The Customer Care Associate (CCA) plays a vital role in providing exceptional patient support and customer service in a U.S. healthcare BPO environment. The position is primarily responsible for managing inbound and outbound calls, assisting patients with billing inquiries, account balances, insurance concerns, and payment processing, while ensuring...

  • Customer Service Associate

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Full time ₱230,000 - ₱260,000 per year

    Job description:At least 1 year of work experience in customer service, preferably in a healthcare account/healthcare industry.Strong communication skills (verbal and written) with a customer-first mindset.Knowledge of healthcare processes such as eligibility, claims, billing, or medical terminology is an advantage.Ability to work in a fast-paced,...

  • Non Sales Customer Service Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱150,000 - ₱250,000 per year

    About the role Join the dynamic team at Valeros Velasco Tabernilla Proverify INC. as a Non Sales Customer Service Associate - Dayshift. In this full-time position based in Muntinlupa City Metro Manila, you will play a crucial role in providing exceptional customer service and support to our valued clients. As a key member of our customer service department,...

  • Customer Service

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱40,000 - ₱700,000 per year

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • customer service associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Mulsons Trading Corp Full time ₱18,000 - ₱19,000 per year

    Main ResponsibilitiesAssist customers with inquiries about home appliances through phone, email, and walk-ins.Provide troubleshooting guidance and product information.Process and monitor warranty claims, service requests, and repair jobs.Coordinate technician schedules for installation, repair, and maintenance.Follow up on pending cases to ensure timely...

  • Alabang - Customer Service Representative

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Metacom Careers Full time ₱180,000 - ₱300,000 per year

    Alabang - Customer Service AssociateJob Title: Customer Service AssociateSite Location: Alabang Town Center - ATC, Muntinlupa CityEmployment Type: Onsite, Full-timePay: ₱21, ₱25,000.00 per monthJob Overview:We are looking for passionate customer service associates who can live and breathe our core values.We'll also need you to know your way around a...

  • Representative, Customer Service

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Synchrony Full time ₱200,000 - ₱250,000 per year

    Job Description:Responsibilities: Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);Resolve credit inquiries on new accounts;  Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;Utilize professional techniques to generate additional revenue via retail, credit,...

  • Representative, Customer Service

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Synchrony Full time ₱250,000 - ₱500,000 per year

    Job Description:Responsibilities: Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);Resolve credit inquiries on new accounts;  Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;Utilize professional techniques to generate additional revenue via retail, credit,...

  • IT Customer Care Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Business Services Corporation Full time ₱80,000 - ₱120,000 per year

    The IT Customer Care Associate is responsible in handling customer concerns for issue management and resolution within the scope of IT Services. Duties include handling of inquiries, requests, and other IT-related concerns and provides basic problem resolution. Creates tickets, assigns to IT processors, reviews status, and ensures closure. In this role, you...