Hybrid Collections Officer

Shape Positive Outcomes in a High-Impact Financial Role

Join iCash, a leading Canadian fintech revolutionizing short-term online lending.
Since 2016, iCash has issued over 1.96 million loans, helping customers navigate financial surprises while saving $178 million and earning 55,500+ positive reviews. They combine fast, secure technology with transparent, responsible lending practices. As an employer, iCash offers a high-energy, innovative environment where employees gain global exposure, sharpen financial expertise, and make real customer impact-turning problem-solving into results and transforming challenges into opportunities in the fintech world.

Your Role in Action

Be part of our client's team as a
Hybrid Collections Officer (Fintech)
, where you'll contact customers to resolve past-due accounts, negotiate payment plans, and maintain accurate records. You'll ensure compliance with policies, achieve performance goals, and deliver excellent customer service while contributing to a fast-paced, results-driven financial environment.

Career Snapshot

Employment type: Full-time

Shift: Night Shift (Training is 9 AM to 6 PM EST, Monday to Friday for 6 weeks), Consecutive days Off

Work setup: Hybrid (3 days onsite, 2 days WFH), Cebu

Salary" PHP 45,000

Perks You'll Love

• Competitive Salary Package
• Up to PHP20,000 Monthly Incentives
• HMO coverage with free dependent upon regularization
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Team

• Minimum of 3-5 years of collections experience, with no more than a 3-month employment gap
• At least 1 year of remote work experience
• Experience managing 90+ days delinquent accounts with BPO experience
• Strong negotiation and problem-solving skills
• Excellent English proficiency, both verbal and written
• Professional etiquette in phone, chat, email, and interpersonal communication
• Experience in debt collection, consumer lending, or personal finance
• Familiarity with underwriting loans, financial statements, or payroll processes (a plus)
• Proficiency in CRM and call center systems with strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Sound judgment and a customer-focused approach
• Reliable internet connection and laptop required for the interview; attendance confirmation is mandatory

Your Daily Impact

• Contact customers via phone or email to resolve past-due accounts and secure payments
• Determine reasons for delinquency and negotiate payment plans or full settlements
• Update customer accounts accurately using CRM tools
• Follow established guidelines to recommend appropriate collection remedies
• Explain delinquency consequences and develop repayment schedules
• Handle customer payment inquiries and resolve issues independently
• Organize workflow and schedule follow-ups effectively
• Maintain accurate account records for resolution tracking
• Achieve key performance metrics while complying with policies
• Perform customer service tasks as assigned by the manager

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra