Collection Specialist

11 hours ago

Cebu City, Central Visayas, Philippines Nexusstride Solutions Inc. Full time

Job Title: Collection Specialist

Department: Collections

Overview:

The Collection Specialist is responsible for managing and recovering overdue payments from clients, ensuring that the company maintains a healthy cash flow. This role is pivotal in the BPO environment, requiring strong communication skills, attention to detail, and the ability to work under pressure while maintaining a high level of professionalism.

Key Responsibilities:

  • Account Management:

  • Monitor and manage client accounts to identify overdue invoices.

  • Review account information and communicate with clients regarding payment status.

  • Collection Efforts:

  • Initiate outbound calls and send follow-up emails or letters to remind clients of outstanding payments.

  • Negotiate payment plans and settlements while ensuring compliance with company policies.

  • Record Keeping:

  • Maintain detailed and accurate records of collection efforts, client interactions, and payment arrangements in the system.

  • Update account information and status as payments are received.

  • Dispute Resolution:

  • Work closely with the billing and customer service teams to resolve any discrepancies or disputes.

  • Escalate unresolved issues to the appropriate department or manager.

  • Reporting:

  • Generate and analyze reports on collection activities, success rates, and outstanding balances.

  • Provide insights and recommendations for improving collection processes.

  • Compliance:

  • Adhere to relevant laws and regulations, ensuring all collection activities are compliant with local policies.

  • Stay updated with changes in financial regulations and industry best practices.

Qualifications and Skills:

  • Education:

  • High school diploma or equivalent; a degree in finance, accounting, or business administration is preferred.

  • Experience:

  • Prior experience in collections, customer service, or a related field in a BPO environment is an advantage.

  • Skills and Competencies:

  • Excellent verbal and written communication skills.

  • Strong negotiation and conflict resolution skills.

  • Proficiency in using collection software, CRM systems, and Microsoft Office.

  • Ability to work both independently and collaboratively in a fast-paced environment.

  • Attention to detail and excellent organizational skills.

  • High level of integrity and professionalism.

Working Conditions:

  • Work Hours:

  • Full-time position with potential for extended hours during peak collection periods.

  • Environment:

  • Office-based role with opportunities for remote work, depending on company policy.

  • Performance Metrics:

  • Success measured by the recovery rate of overdue payments, client feedback, and adherence to collection policies.

Additional Benefits:

  • Competitive salary and performance-based incentives.

  • Health and wellness benefits.

  • Opportunities for career growth and professional development.

  • Dynamic and supportive work environment.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

  • Collection Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Emapta EMBuddy Full time ₱540,000 - ₱1,080,000 per year

    Job Title: Collections Specialist (Hybrid | Blended Support)Location: JEG Tower, Cebu CityWork Setup: Hybrid – 3 days onsite (Tuesday to Thursday), 2 days WFHSchedule: Night ShiftAbout the Role:We are seeking a highly motivated Collections Specialist with strong negotiation skills and a proven track record in B2C collections. This role involves handling...

  • Billing and Collections Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines MedSpecialized, Inc. Full time ₱240,000 - ₱348,000 per year

    MedSpecialized, Inc. is looking for a Billing and Collections Specialist General Description: A Billing and Collections Specialist is responsible for managing the invoicing and payment collection processes within an organization. This role involves generating accurate bills for customers or clients, ensuring timely and accurate recording of payments, and...

  • Collections Specialist

    11 hours ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time

    Handle customer inquiries independently, addressing concerns related to payments and resolving related issues. Responsible for contacting customers to collect on past-due loans, identifying reasons for delinquency, and negotiating repayment solutions.Accurately update account information within the internal computer system.Reach out to customers to collect...

  • Debt Collections Specialist

    6 days ago

    Mandaue City, Central Visayas, Philippines EnviroSage Solutions Corp Full time ₱150,000 - ₱250,000 per year

    As a Debt Collection Specialist, you will be responsible for managing delinquent accounts and helping recover outstanding payments while maintaining compliance with relevant laws and standards. You'll handle inbound and outbound communication with debtors, negotiate payment arrangements, update account records, and work with internal teams to resolve...

  • Billing & Collections Specialist – Fixed Weekends Off

    4 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time

    Looking to secure a high-paying role before the holidays? This is your chance to join a stable, rewarding account and enjoy a fruitful season with your loved ones.We're hiring Billing & Collections Specialists for a well-established account with a fast hiring process. If you have at least 1 year of BPO experience in billing, and you're ready to grow your...

  • B2C Collections Specialist | PHP45K-52K + PHP20K Incentives

    6 days ago

    Cebu City, Central Visayas, Philippines Emapta Full time ₱45,000 - ₱52,000 per year

    Turning Conversations Into Commitments, Payments Into ProgressWhy chase borders when global careers are calling from your own desk? In this fintech role, you'll manage accounts that cross currencies and time zones, negotiate settlements that restore balance, and deliver financial confidence worldwide. Your expertise in collections becomes the capital that...

  • Sales Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Vazyme Medical Full time ₱600,000 - ₱800,000 per year

    Sales Specialist (Laboratory/In-Vitro Diagnostic Products) - Work Locations: Main Cities in Visayas / Mindanao.Responsibilities:Responsible for sales of specialized IVD products within the assigned region.Assist superiors in managing and maintaining sales channels, developing the market, collecting market information, and achieving sales targets.Provide...

  • Collections Specalist

    4 days ago

    Angeles City, Central Luzon, Philippines TapTalent Full time ₱300,000 - ₱350,000 per year

    We're Hiring: Collections Specialist We are seeking a detail-oriented and proactive Collections Specialist to join our client. The ideal candidate will have experience in managing accounts receivable, maintaining client relationships, and ensuring timely collection of payments. Location: Angeles (Clark), Pampanga, Philippines Work Mode: Work From Office...

  • Prospecting Research Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Evo Tech Software Solutions, Inc. Full time ₱600,000 - ₱1,200,000 per year

    OverviewWe are looking for a hands-on Prospecting Research Specialist to support our team in building a comprehensive prospecting database. This role involves detailed research and data collection on potential Amazon accounts, identifying key contacts, and organizing insights for our sales and business development teams.Minimum Qualifications: Key...

  • Revenue Cycle Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines RemoteRaven Full time ₱80,000 - ₱120,000 per year

    Job Title: Medical Billing Specialist | Revenue Cycle SpecialistLocation: RemoteWork Setup: Full-time | Long-termAbout the RoleWe are hiring an experienced and detail-oriented Medical Billing Specialist to join our Revenue Cycle Management (RCM) team. The ideal candidate has strong experience in claims review, denial resolution, payment reconciliation, and...