Collection Specialist

5 days ago

Cebu City, Central Visayas, Philippines Nexusstride Solutions Inc. Full time

Job Title: Collection Specialist

Department: Collections

Overview:

The Collection Specialist is responsible for managing and recovering overdue payments from clients, ensuring that the company maintains a healthy cash flow. This role is pivotal in the BPO environment, requiring strong communication skills, attention to detail, and the ability to work under pressure while maintaining a high level of professionalism.

Key Responsibilities:

  • Account Management:

  • Monitor and manage client accounts to identify overdue invoices.

  • Review account information and communicate with clients regarding payment status.

  • Collection Efforts:

  • Initiate outbound calls and send follow-up emails or letters to remind clients of outstanding payments.

  • Negotiate payment plans and settlements while ensuring compliance with company policies.

  • Record Keeping:

  • Maintain detailed and accurate records of collection efforts, client interactions, and payment arrangements in the system.

  • Update account information and status as payments are received.

  • Dispute Resolution:

  • Work closely with the billing and customer service teams to resolve any discrepancies or disputes.

  • Escalate unresolved issues to the appropriate department or manager.

  • Reporting:

  • Generate and analyze reports on collection activities, success rates, and outstanding balances.

  • Provide insights and recommendations for improving collection processes.

  • Compliance:

  • Adhere to relevant laws and regulations, ensuring all collection activities are compliant with local policies.

  • Stay updated with changes in financial regulations and industry best practices.

Qualifications and Skills:

  • Education:

  • High school diploma or equivalent; a degree in finance, accounting, or business administration is preferred.

  • Experience:

  • Prior experience in collections, customer service, or a related field in a BPO environment is an advantage.

  • Skills and Competencies:

  • Excellent verbal and written communication skills.

  • Strong negotiation and conflict resolution skills.

  • Proficiency in using collection software, CRM systems, and Microsoft Office.

  • Ability to work both independently and collaboratively in a fast-paced environment.

  • Attention to detail and excellent organizational skills.

  • High level of integrity and professionalism.

Working Conditions:

  • Work Hours:

  • Full-time position with potential for extended hours during peak collection periods.

  • Environment:

  • Office-based role with opportunities for remote work, depending on company policy.

  • Performance Metrics:

  • Success measured by the recovery rate of overdue payments, client feedback, and adherence to collection policies.

Additional Benefits:

  • Competitive salary and performance-based incentives.

  • Health and wellness benefits.

  • Opportunities for career growth and professional development.

  • Dynamic and supportive work environment.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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