Urgent Hiring: Incident Manager

1 day ago

Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱1,200,000 - ₱2,400,000 per year

Incident Manager – Data Analytics Focus (SME)

START ASAP

Work Set-Up:

100% onsite set-up in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule

About the Role:

We are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role requires a proactive leader who can manage high-priority incidents, perform data-driven root cause analyses, and deliver insights to improve operational performance and service quality.

The ideal candidate combines ITIL-based incident management expertise with advanced analytical and visualization skills to enhance decision-making and prevent future disruptions.

Key Responsibilities:


• Lead and coordinate the end-to-end incident management process, ensuring timely resolution of critical and major incidents.


• Serve as the primary point of escalation for high-impact incidents, ensuring communication and alignment across stakeholders.


• Perform trend analysis and data-driven investigations to identify recurring incidents, root causes, and opportunities for service improvement.


• Develop and maintain incident dashboards and reports using tools such as Power BI, Tableau, or equivalent.


• Collaborate with Problem Management, Change Management, and Technical Teams to ensure effective resolution and prevention strategies.


• Drive post-incident reviews (PIRs) and produce comprehensive incident reports with actionable insights.


• Establish and monitor incident KPIs and SLAs, leveraging analytics to measure efficiency and drive continuous improvement.


• Use predictive analytics to anticipate incident risks and implement proactive measures.


• Partner with IT Service Delivery and Operations teams to enhance process maturity and resilience through data insights.


• Support the automation of reporting, escalation, and root-cause identification processes using analytical tools and scripting (e.g., Python, SQL, Power Automate).

Qualifications:


• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's degree preferred).


• 5+ years of experience in IT Incident Management or Service Operations, preferably within large-scale or enterprise environments.


• Proven experience in data analytics, data visualization, and reporting (Power BI, Tableau, Excel, SQL, or Python).


• Strong understanding of ITIL framework (ITIL v4 certification preferred).


• Demonstrated experience in handling major incidents and coordinating across multiple technical teams under pressure.


• Exceptional analytical, communication, and problem-solving skills.


• Ability to present complex data and insights to technical and non-technical stakeholders effectively.


• Experience with ServiceNow, BMC Remedy, or other ITSM tools is highly desirable.

Why Join Us?


• Opportunity to drive meaningful impact through data-driven decision-making in IT operations.


• Collaborative, innovative, and growth-focused work culture.


• Exposure to modern technologies and enterprise-scale incident management frameworks. Job


• Highly competitive and flexible package salary


• HMO Benefits since Day 1 (including up to 3 dependents)

  • Incident Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per year

    Job Summary:The Incident Manager is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive...

  • Urgent Hiring: Problem Management Specialist

    1 day ago

    Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱1,500,000 - ₱3,000,000 per year

    HCL Tech is hiringProblem Manager - START ASAPWork Set-Up:McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule (US Hours)About This Role:Problem management identifies and manages problems using preventative methods and identifying underlying causes to help prevent future issues. With a structured workflow for diagnosing root causes...

  • CX Incident Manager

    5 days ago

    Taguig, National Capital Region, Philippines GCash Full time ₱2,000,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayRole & ResponsibilitiesDesigns and implements system for quality management and continuous...

  • Incident Management Analyst

    5 days ago

    Taguig, National Capital Region, Philippines PEO Consulting Limited Full time ₱700,000 - ₱1,400,000 per year

    Job title: Incident Management Analyst (Global Security Operations)Job Category: Cyber SecurityWork location and set up: Taguig, HybridWork shift: Morning/mid-shiftSalary: PHP 70,000Experience: 5-7 yearsNo. of opening/s: 1PARALLEL JOB TITLES: Security Analyst, Incident Management AnalystQUALIFICATIONS: Experience in IT or BPO companies Bachelors degree...

  • Incident Management Analyst

    5 days ago

    Taguig, National Capital Region, Philippines PEO Consulting Limited Full time ₱700,000 - ₱1,400,000 per year

    Job title: Incident Management Analyst (Global Security Operations)Job Category: Cyber SecurityWork location and set up: Taguig, HybridWork shift: Morning/mid-shiftSalary: PHP 70,000Experience: 5-7 yearsNo. of opening/s: 1PARALLEL JOB TITLES: Security Analyst, Incident Management AnalystQUALIFICATIONS: Experience in IT or BPO companies Bachelors degree...

  • URGENT HIRING

    1 day ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱250,000 - ₱500,000 per year

    Showcase your inner confidence and excellence. Join us nowWe are looking for passionate and talented individuals who wants to join our growing awesome team.Job Description:Receive and respond to procurement-related queries from internal and external stakeholders through various channels, including phone, email, and ticketing system.Schedule appointments or...

  • Hiring Supervisor

    5 days ago

    Taguig, National Capital Region, Philippines Skintific PH Full time ₱900,000 - ₱1,200,000 per year

    Join a Collaborative and Growth-Oriented Workplace at SKINTIFICAre you seeking a dynamic, supportive work environment with competitive benefits and a clear path for career development? At SKINTIFIC, we're committed to building a culture where our people thrive together.Why Choose SKINTIFIC?Competitive compensation and comprehensive benefits...

  • URGENT HIRING: Vendor Management

    1 day ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱600,000 - ₱1,200,000 per year

    Come for the job and stay for the challengeWe are currently hiring for Asset Specialist to join our #happyatwork growing teamRequirements:Must have at least 1-3 years of project coordination, Vendor Management, or Asset ManagementExperience in EV, solar, battery or similar industries highly preferred but not requiredExcellent client-facing and internal...

  • Incident Management with Data Analytics experience

    1 day ago

    Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱900,000 - ₱1,200,000 per year

    Role: Incident Management (Individual Contributor)Location: McKinley Hill, TaguigWork Set Up: OnsiteWork Schedule: Graveyard Shift or Shifting ScheduleAbout This Role:We are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role...

  • Incident Data Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Full time ₱900,000 - ₱1,200,000 per year

    OverviewThe Incident Data Analyst plays a crucial role in enhancing GEN incident response capabilities by transforming raw incident data into actionable insights. This position is responsible for collecting, analyzing, and reporting on incident trends, root causes, and performance metrics to identify areas for improvement and support data-driven...