CX Incident Manager

5 days ago

Taguig, National Capital Region, Philippines GCash Full time ₱2,000,000 - ₱2,500,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Role & Responsibilities

  • Designs and implements system for quality management and continuous improvement of process or solutions for a business unit
  • Applies developed subject matter knowledge to solve common and complex business problems within established guidelines and recommends appropriate alternatives
  • Exercises independent judgment within generally defined policies to identify and select a solution
  • Communicates data and issue analysis to stakeholders. Provide tangible feedback and proposes changes to business processes and policies to improve quality and minimize risk of failures
  • Reviews audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution and tract effectiveness of remedies
  • Continuously review, analyze, and improve processes to increase efficiency, reduce risk, and enhance service quality.
  • May act a sa team or project leader, providing direction to team activities and facilitates information validation and team decision making process
  • Provides guidance and mentoring to less experienced staff members

*Incident Management*

  • Ensure incidents are logged and recorded accurately with relevant details (e.g., time, impact, symptoms)
  • Coordinate rapid incident investigation, diagnosis, and resolution by engaging relevant technical teams
  • Ensure appropriate escalation of incidents that cannot be resolved within established timelines or SLAs
  • Ensure clear and consistent communication with stakeholders, including users, customers, and management, about incident status and resolution progress
  • Lead post-incident reviews for major incidents to identify lessons learned and improvement opportunities

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

  • Incident Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per year

    Job Summary:The Incident Manager is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive...

  • Manager, Network Operation, CX

    2 weeks ago

    Taguig, National Capital Region, Philippines NICE Full time ₱2,000,000 - ₱2,500,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.About the Role:We are seeking an experienced and highly motivated...

  • SAP SD/CX Consultant

    5 days ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    As an SAP SD/CX Consultant, you will be the part of our team of experts responsible for creating a detailed blueprint, developing solutions and providing application support for any of the following SAP Sales, Customer Experience(CX) and related areas:Sales & Distribution (SD)Customer Relationship Management (CRM)Cloud4Customer (C4C)Sales, Service or...

  • SAP SD/CX Consultant

    5 days ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per year

    As an SAP SD/CX Consultant, you will be the part of our team of experts responsible for creating a detailed blueprint, developing solutions and providing application support for any of the following SAP Sales, Customer Experience (CX) and related areas:Sales & Distribution (SD)Customer Relationship Management (CRM)Cloud4Customer (C4C)Sales, Service or...

  • Incident Management Analyst

    5 days ago

    Taguig, National Capital Region, Philippines PEO Consulting Limited Full time ₱700,000 - ₱1,400,000 per year

    Job title: Incident Management Analyst (Global Security Operations)Job Category: Cyber SecurityWork location and set up: Taguig, HybridWork shift: Morning/mid-shiftSalary: PHP 70,000Experience: 5-7 yearsNo. of opening/s: 1PARALLEL JOB TITLES: Security Analyst, Incident Management AnalystQUALIFICATIONS: Experience in IT or BPO companies Bachelors degree...

  • Incident Management Analyst

    5 days ago

    Taguig, National Capital Region, Philippines PEO Consulting Limited Full time ₱700,000 - ₱1,400,000 per year

    Job title: Incident Management Analyst (Global Security Operations)Job Category: Cyber SecurityWork location and set up: Taguig, HybridWork shift: Morning/mid-shiftSalary: PHP 70,000Experience: 5-7 yearsNo. of opening/s: 1PARALLEL JOB TITLES: Security Analyst, Incident Management AnalystQUALIFICATIONS: Experience in IT or BPO companies Bachelors degree...

  • Urgent Hiring: Incident Manager

    1 day ago

    Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Incident Manager – Data Analytics Focus (SME)START ASAPWork Set-Up:100% onsite set-up in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout the Role:We are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the...

  • Technical Support Circle Leader

    5 days ago

    Taguig, National Capital Region, Philippines Probe CX Full time ₱100,000 - ₱120,000 per year

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionJob Summary:The Team Leader is responsible for managing and supporting a team of technical support representatives handling telco-related services. The role ensures that performance metrics, quality standards, and customer satisfaction targets are met, while providing coaching, mentoring, and...

  • Incident Management with Data Analytics experience

    1 day ago

    Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱900,000 - ₱1,200,000 per year

    Role: Incident Management (Individual Contributor)Location: McKinley Hill, TaguigWork Set Up: OnsiteWork Schedule: Graveyard Shift or Shifting ScheduleAbout This Role:We are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role...

  • Incident Data Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Full time ₱900,000 - ₱1,200,000 per year

    OverviewThe Incident Data Analyst plays a crucial role in enhancing GEN incident response capabilities by transforming raw incident data into actionable insights. This position is responsible for collecting, analyzing, and reporting on incident trends, root causes, and performance metrics to identify areas for improvement and support data-driven...