
Systems Administrator
4 days ago
Discover your 100% YOU with MicroSourcing
Position: Systems Administrator
Location: Cyberscape Beta, Ortigas
Work setup & shift: Hybrid | Day shift
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Systems Administrator, You Will
Microsoft 365 / O365 Administration
Manage accounts, groups, licenses, mail flow rules, and compliance features
Support Exchange Online, Teams, and SharePoint administration
User Onboarding & Offboarding
Provision and deprovision user accounts, devices, and collaboration tools
Ensure proper access controls and data handling during staff transitions
Operational IT Support
Provide Tier 1-2 ticket support for end-user issues (Windows/Mac endpoints, O365 apps, connectivity)
Escalate complex issues to the onshore sysadmin or vendors
Device & Endpoint Management
Enforce policies (via Intune or equivalent MDM)
Ensure patching, antivirus, encryption, and compliance on endpoints
Access & Security Operations
Maintain role-based access control (RBAC) and audit logs
Support MFA, password resets, and suspicious activity checks
Documentation & Inventory
Keep SOPs, asset registers, and account inventories updated
- Maintain structured records of ticket handling and resolution
What You Need:
Non-negotiables
- 4+ years' experience in IT systems administration or service desk (Tier 2 level)
- Strong operational knowledge of Microsoft 365/O365 administration
- Experience with remote support and endpoint management tools (Intune, RMM, etc.)
- Good communication skills for supporting end users remotely
- Process-oriented with strong attention to detail and documentation discipline
- Customer service mindset, able to resolve issues efficiently
- Some scripting/automation capability (e.g., PowerShell) is a plus but not core.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%
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