Process Excellence Sr. Specialist

2 days ago

Taguig, National Capital Region, Philippines ZKTeco Solutions Full time ₱70,000 - ₱830,000 per year

Key Responsibilities

Business Reporting & Insights

  • Collect, analyze, and present operational data to support decision-making.
  • Develop and maintain KPI dashboards and reporting tools.
  • Ensure accuracy and consistency in reporting across departments.
  • Provide actionable insights to drive business performance improvements.

Process Control & Governance

  • Establish and implement process control measures to maintain operational efficiency.
  • Ensure compliance with company policies, industry regulations, and governance standards.
  • Conduct audits and assessments to identify gaps and improvement areas.
  • Collaborate with stakeholders to enhance process transparency and accountability.

Workforce Management

  • Analyze workforce data to optimize staffing levels and scheduling.
  • Forecast staffing requirements based on business needs and workload trends.
  • Develop strategies to boost employee productivity and engagement.
  • Ensure compliance with labor laws and workforce management best practices.

Continuous Improvement

  • Identify opportunities for process optimization and efficiency gains.
  • Apply Lean, Six Sigma, or similar methodologies to drive improvement initiatives.
  • Facilitate training sessions and workshops on best practices.
  • Monitor and evaluate the effectiveness of implemented improvements.

Qualifications & Skills

  • Bachelor's degree in Business, Finance, Data Analytics, or related field.
  • Minimum 3 years' experience in process improvement, service management, or related areas.
  • Proven expertise in business reporting, process control, workforce management, and continuous improvement.
  • Strong analytical, strategic thinking, and problem-solving skills.
  • Proficiency in reporting tools such as Excel, Power BI, or Tableau.
  • Excellent communication and stakeholder management skills.
  • Certifications in Lean, Six Sigma (Yellow Belt or higher), Agile, PMP, or equivalent are highly desirable.

Job Types: Full-time, Permanent

Pay: Php70, Php83,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Are you willing to work in BGC, mid shift?

Experience:

  • process improvement, service management, or related: 3 years (Preferred)

License/Certification:

  • Lean, Six Sigma (Yellow Belt or higher), Agile, PMP (Preferred)

Work Location: In person

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