Hotel General Manager

Basic Salary: 30,000 to 50,000

Experience: 3 to 5 years experience in hotel management, operations, and leadership.

Benefits:

• HMO upon regularization
• 13th month pay
• Performance-based bonus or incentive

Job Description:

The General Manager is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. Responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance,revenue management, expense management, team building, and employee development. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superior customer service to hotel guests, associates, and visitors. They act as brand ambassadors, providing leadership and strategic direction to all departments of the hotel

Job Responsibilities and Duties:
Responsible for overseeing the entire hotel operation and commercial interests.
Promote a positive environment through participative management techniques to maintain productivity
levels.
Prepare the rolling strategic plan in line with the overall Hotels strategic plan.
Overall financial management of the entire business operations. This will include the preparation of
budgets, key performance indicators, financial reporting, and capital expenditure to ensure effective cost
control and profitability.
Monitor actual sales of rooms and outlets, conduct audits of financial position of the company, and
conduct bank reconciliation.
Drive the revenue management of the hotel, ensuring daily, weekly, and monthly revenue meetings are
taking place. Have full control over all revenue management decision including group, corporate and
inbound rates.
Achieve continued revenue growth through innovation in services, product offerings and sales and
marketing initiatives.
Submit a full 12-month sales and marketing plan every year.
Drive sales ensuring that sales team members are adhering to the sales and marketing strategy
Attend at least 10 sales calls a week.
Provide effective leadership, management, training, motivation and development of all team
members in your reporting line.
Maintaining good relationships with all stakeholders, including suppliers.
Oversee the Building Management function and manage business working relationships.
Ensure compliance with legislation and regulatory requirements and company policies.
Manage the Human Resources function of the business.
To attend all relevant Hotel department meetings.
Ensure all resource use is minimized where possible such as electricity, water, and stocks.
Prepare team rosters in advance based on business.
Oversee the Building Management and maintenance function.
To attend all relevant hotel department meetings.
Forecast, monitor, and control wage costs.
Monitor and record all breakages and wastage and associated costs.
Prepare team rosters in advance based on business.
JOB TITLE: GENERAL MANAGER
DEPARTMENT: MANAGEMENT
REPORTS TO: OWNER
APPROVING AUTHORITIES: OWNER
Ensure that occupancy, room rates and revenues for the Hotel are continuously maximized and that the
Hotel ranks, at a minimum within the top-performing hotels among its direct competitor set.
Be flexible to assist with other duties and projects as directed.
Ensure consistent high standards of food preparation, presentation and quality are maintained in the
hotel restaurants.
Ensure the quality of the food and service offering is commensurate with the agreed standard. Conducts
monthly inspections of all Hotel facilities and Rooms Division areas to ensure consistency.
Ensure food safety systems are robust through compliance with standards.
To ensure all displays are creatively presented and to maintain tidiness of all areas of the hotel.
pertaining to the food and beverage outlets /restaurants.
Attend department briefing meetings when appropriate.